German Speaking Customer Success Account Manager (Hybrid)

Ignite; Bayern; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

30 days annual leave

Hybrid work: 1 remote day per week

No business travel

Job summary

Ignite is seeking an Enterprise Customer Success Manager to manage strategic corporate accounts from Leipzig or Würzburg, in a hybrid setup with one remote day per week. The role focuses on expanding usage, renewals, and high-value partnerships across a B2B SaaS platform.

You will drive onboarding, monitor usage, and lead data-driven reviews to demonstrate ROI, while collaborating with Sales, Product, and Engineering to ensure client success and growth.

Qualifications

• Experience in Account Management or Enterprise Customer Success in a B2B SaaS start-up or scale-up.
• Fluent German and English at C1 level for cross-border communication.
• Familiarity with CRM software (HubSpot preferred) and customer success metrics.

Responsibilities

• Oversee major corporate accounts with C-suite stakeholders and build trusted partnerships.
• Identify opportunities for upselling and cross-selling with Sales and Product teams.
• Lead onboarding, drive platform adoption, and support high renewal rates.
• Conduct data-driven business reviews to highlight ROI for enterprise partners.
• Monitor account health indicators to prevent churn and initiate retention campaigns.
• Collaborate with product engineering and sales to align on client needs.

Skills

Account management

Enterprise customer success

CRM software

Tools

HubSpot

Job description

Salary: €40,000 – €50,000 base + annual performance bonus
Job Title: Enterprise Customer Success Manager
Location: Leipzig or Würzburg (Hybrid — 1 remote day per week)
Department: Client Success
Work Type: Full-Time (Mid-to-Senior Level)
Travel: None (0%)
Languages Required: C1 German and C1 English

Company & Role Summary

We are a rapidly scaling technology business creating cutting-edge software platforms aimed at improving web accessibility. In your role as an Enterprise Customer Success Manager, you will assume a central position in expanding our business footprint by cultivating strategic enterprise client relationships, driving platform usage, and securing long-term retention. In this impactful role, you will help organizations make the digital world accessible to all users while building a rewarding professional career within a collaborative, mission-driven environment.

Primary Responsibilities

• Enterprise Relationship Management: Directly oversee major corporate accounts and build long-lasting, trusted partnerships with C-suite executives and key decision-makers.
• Account Expansion: Spot opportunities for account growth through strategic upselling and cross-selling in direct collaboration with Sales and Product teams.
• Lifecycle Success: Direct smooth client onboarding processes, foster ongoing usage of platform features, and drive high recurring contract renewal rates.
• Value Reviews: Execute data-guided business performance reviews to highlight measurable return on investment for enterprise partners.
• Churn Prevention: Track indicators of account health to proactively detect churn risks and implement targeted retention campaigns before issues arise.
• Cross-Functional Collaboration: Serve as a strategic conduit connecting enterprise customers with our internal product development, engineering, and sales units.

Requirements & Qualifications

Essential Criteria:

• Experience: Demonstrated track record in Account Management or Enterprise Customer Success within a B2B SaaS, start-up, or scale-up company.
• Languages: Complete C1-level fluency in both German and English (exceptional oral and written skills required for cross-border communication).
• Tools: Practical background working with contemporary CRM software platforms (HubSpot preferred) and customer success metrics.
• Mindset: Strong capacity for strategic thinking, persuasive negotiation skills, high emotional intelligence, and an autonomous work ethic.

Nice-to-Haves

• Working knowledge of additional European languages is considered an asset.

Offerings & Benefits

• Compensation: €40,000 – €50,000 yearly base salary complemented by an attractive performance bonus and 30 days of annual paid leave.
• Impact: High-profile role featuring significant autonomy and clear pathways toward personal and professional development within the tech sector.
• Flexibility: Standard working schedule, 1 work-from-home day weekly, and zero business travel duties to support a healthy work-life balance.
• Mission: Collaborate with a purpose-driven organization dedicated to rendering the digital ecosystem accessible to all users globally.