Senior Customer Success Manager (Germany)

Chainguard; Berlin; À distance; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Equity/stock options

Unlimited PTO

Remote work with flexible coworking &팀

Home office and internet stipend

100% health/dental/vision insurance

Résumé du poste

Chainguard seeks an experienced Customer Success Manager in Berlin, Germany. You will serve as the post-sales primary contact, driving onboarding, implementation, adoption, and ongoing success for our enterprise customers.

You will collaborate with Solutions Architects, Technical Support, Product, Engineering and Sales to ensure value delivery, achieve renewals, and reduce churn. This role requires strong cross-functional communication and a proactive, autonomous mindset.

Qualifications

• 5+ years in enterprise customer-facing roles (CS, Professional Services, TAM) with tech collaboration.
• Experience driving onboarding, adoption, and renewals in complex environments.
• Strong ability to influence cross-functional teams including sales, product, and engineering.

Responsabilités

• Be the post-sales primary point of contact for Chainguard customers.
• Lead onboarding, implementation, and adoption across customer engagements.
• Collaborate with Solutions Architects, Technical Support, Product, Engineering and Sales.
• Build relationships with customers and drive outcomes, adoption, and time-to-value.
• Drive success planning and value with customers and internal teams.
• Advocate for the voice of the customer across the organization.
• Collaborate with Technical Support to resolve customer issues.
• Develop hands-on Chainguard product knowledge and stay current with industry trends.
• Coordinate Training with customers and the Edu team.
• Manage relationships with stakeholders from technicians to CISOs; partner with Sales on renewals.

Connaissances

Enterprise SaaS

Customer Success

Stakeholder Management

Security / Cybersecurity

Cross-functional Collaboration

Cloud - AWS/GCP/Azure

Outils

Salesforce

Zendesk

Description du poste

• As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our customers.
• You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption.
• In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers.
• You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value
• Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues
• Product Expertise: Develop hands‑on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard
• Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles
• Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks

Benefits

• Equity/stock options
• Unlimited PTO
• Remote work with flexible coworking and team meetup opportunities
• Home office and internet stipend
• 100% health/dental/vision insurance coverage for you and your family

Driven, high emotional intelligence, and strong priority management skillsDemonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and fieldThis is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c‑suite in customer escalations, how to de‑risk or de‑escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etcAn entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical SupportRelevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycleRelevant hands‑on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecyclePassion for technology & cybersecurityPrevious early-stage startup experience