Customer Success Manager

CD Recruitment; Deutschland; Remote; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Bereich Cybersecurity sucht einen erfahrenen Customer Success Manager, der fließend Deutsch spricht. In dieser Rolle werden Sie die Hauptansprechperson für Kunden in Deutschland und der DACH-Region sein, um sicherzustellen, dass sie die Lösungen erfolgreich annehmen und den maximalen Wert daraus ziehen. Ihre technische Expertise wird Ihnen helfen, Kunden durch komplexe Sicherheitsherausforderungen zu navigieren und langfristige Partnerschaften aufzubauen. Diese spannende Gelegenheit bietet die Möglichkeit, mit einem globalen Marktführer zu arbeiten und Ihre Karriere in einem kollaborativen Umfeld voranzutreiben.

Qualifikationen

• Fließende Sprachkenntnisse in Deutsch und Englisch sind erforderlich.
• Erfahrung im Kundenmanagement oder technische Beratung ist von Vorteil.

Aufgaben

• Hauptansprechpartner für Unternehmenskunden in Deutschland und DACH-Region.
• Aufbau starker Beziehungen zu Kunden auf allen Ebenen.

Kenntnisse

Fließend in Deutsch

Fließend in Englisch

Kundenbeziehungsmanagement

Technisches Verständnis

Strategisches Denken

Problemlösungsfähigkeiten

Ausbildung

Erfahrung in Cybersecurity oder Netzwerksicherheit

Erfahrung in Kundenmanagement oder technischer Beratung

Jobbeschreibung

Direct message the job poster from CD Recruitment

Helping to scale the most disruptive software start-ups on the market

Fluent German - (Remote, Germany)

Join a Global Leader in Cybersecurity as an experienced CSM!

This is an opportunity to be part of a world-class cybersecurity company that is shaping the future of the space. With partnerships with over 2,000 organisations worldwide, this company is widely recognised as an industry leader, backed by major investment firms and recognised on prestigious lists like the Fortune Cyber 60!

As they continue to expand in Europe, they are looking for a fluent German-speaking Customer Success Manager with a technical background to ensure customers successfully adopt and maximise the value of their solutions.

What Success Looks Like....

As a Customer Success Manager, you will be the primary contact for enterprise customers across Germany and DACH regions, leading them through a journey of successful product adoption and long-term value realisation. You will serve as their trusted advisor, helping them navigate complex security challenges while ensuring strong retention and satisfaction.

• Own Customer Happiness & Retention - Build strong relationships with customers at all levels, including senior executives, ensuring they achieve their security and business objectives.
• Product & Industry Expertise - Leverage your technical background to guide customers through the deployment and adoption of cutting-edge cybersecurity solutions.
• Proactive Account Management - Monitor customer health, usage, and engagement, identifying risks and opportunities for expansion.
• Strategic Orchestration - Act as the quarterback of the customer experience, collaborating across support, product, and sales teams to drive outstanding results.
• Advocate for Customers - Serve as the voice of the customer, providing feedback that shapes product development and service improvements.

Who You Are

• Fluent in German and English – Ability to manage enterprise customers across Germany and the DACH region.
• Technical Background - Experience in cybersecurity, network security, etc would be ideal (but not essential).
• Customer Success Expertise - Previous experience in a customer success, account management, or technical consulting role, managing enterprise accounts.
• Relationship Builder - Strong ability to engage with both technical teams and C-suite executives, fostering long-term partnerships.
• Strategic Thinker & Problem-Solver - You proactively anticipate challenges, align internal teams, and drive results for your customers.

Why Join? Work with a Global Leader, Career Growth & Impact + Collaborative Culture.

Disclaimer- due to the volume of applicants on some of our roles if you are not contacted within 7 days of applying, please assume you have been unsuccessful.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Customer Service, and Consulting

Industries

IT Services and IT Consulting and Software Development