Sales Associate (m/w/d)

Richemont; Berlin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Van Cleef & Arpels in Berlin is seeking a motivated boutique ambassador who welcomes and serves visitors, delivering an exceptional client experience in German and English. You will be an enthusiastic team member, detail-oriented and confident in driving sales.

Reporting to the Boutique Manager, you will present the brand's universe, history and inspirations, build client loyalty, handle after-sales care, and contribute to a positive boutique atmosphere with flawless in-store procedures.

Qualifications

• Strong communication and interpersonal skills.
• Ability to be persuasive and engaging while delivering an amazing client experience.
• Fluency in German and English required.

Responsibilities

• Drive business – recruiting clients, developing their loyalty and achieving sales objectives.
• Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations.
• Offer an outstanding experience – personalizing client relationship, anticipating client’s needs.
• Serve all visitors – answering to all client’s requests, after sales services and care advices.
• Contribute to a positive team spirit – actively participating in the day-to-day boutique life.
• Develop operational excellence – mastering in-store tools, following commercial policies and procedures.

Skills

Communication skills

Interpersonal skills

German language

English language

Job description

Are you a good match?

You are detailed oriented, enthusiastic, confident, curious, reliable and looking for a team adventure. You have strong communication and interpersonal skills with the ability to be persuasive and engaging while offering an amazing client experience. You master German and English.

What are we expecting from you?

Reporting to the Boutique Manager / Deputy Boutique Manager, you will be an ambassador of Van Cleef & Arpels identity and expertise, welcoming and serving all the visitors and clients that are entering the boutique. As part of the Boutique team your role will be to:

• Drive business – recruiting clients, developing their loyalty and achieving sales objectives;


• Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations;


• Offer an outstanding experience – personalizing client relationship, anticipating client’s needs,


• Serve all our visitors – answering to all client’s requests, after sales services and care advices;


• Contribute to a positive team spirit – actively participating in the day-to-day boutique life;


• Develop operational excellence – mastering in-store tools, following commercial policies and procedures.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.