Boutique Manager (m/w/d)

Richemont; Berlin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Van Cleef & Arpels in Berlin is seeking a results-driven Boutique Manager with proven managerial experience and an entrepreneurial mindset to lead the boutique team and drive sales.

You will report to the Retail Director and be responsible for delivering an outstanding in-store experience, coaching staff, and building a high-performance team while embodying the Maison values. The role emphasizes client-first service, team development, and flawless operations in a luxury environment.

Qualifications

• Proven managerial experience and entrepreneurial mindset.
• Excellent communication and interpersonal skills.
• Client-driven with a focus on sales growth and team development.

Responsibilities

• Drive business by leading the team, setting objectives, and achieving boutique targets.
• Act as ambassador, promoting the Maison across local communities.
• Offer high service level, driving in-store customer experience.
• Develop the team through coaching, recruitment, and knowledge sharing.
• Run compliant operations and back-office tasks, ensuring policies.

Skills

People management

Leadership

Communication

Customer service

Job description

Are you a good match?

You have a proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team.

You have strong communication and interpersonal skills while being result and client-driven to achieve excellence.

What are we expecting from you?

Reporting to the Retail Director, you will be responsible to steer the growth of your boutique in terms of sales, client satisfaction and team development, offering an outstanding in-store experience while embodying Maison values. To that extent you will:

• Drive business – managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction;
• Act as an ambassador – introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities;
• Offer a high level of service – driving customer service activities, making sure we offer an outstanding in-store experience;
• Develop the team – building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team’s knowledge and its positive mindset;
• Run efficient and compliant in-store operations – supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.