Robotics Service Power User (human)

Neura Robotics; Gemeindeverwaltungsverband Metzingen, Riederich; On-site; EUR 60,000 - 90,000; Full time

Job summary

Neura Robotics seeks a service engineer in Germany to join our service team and spend time between the service team and the product business unit. You will join the daily service meeting each morning and travel for field deployments as needed to stay hands-on.

The role focuses on creating the service manual, delivering NEURA Academy trainings, and serving as the central service expert for complex issues while ensuring up-to-date HW/SW and clear release feedback.

Qualifications

• Completed technical vocational training or degree in mechatronics, electrical engineering, robotics, or comparable.
• Experience in technical service, commissioning, or applications environment.
• Experience creating service documentation or training material.
• Ability to explain complex topics clearly, in writing and training sessions.
• Able to read technical drawings and electrical schematics.
• Structured, solution-oriented technical feedback.
• Understanding of software release processes and versioning.
• Experience creating or optimizing technical processes and standards.
• Independent, documentation-driven worker.
• Clear communicator with field teams and development.

Responsibilities

• Create and own the service manual for your product: maintenance routines, repair procedures and spare parts.
• Create and update service training content for the NEURA Academy and deliver service trainings.
• Act as the central point of contact for service engineers on complex topics (L2/L3 support) and follow up escalations until they are resolved.
• Stay current on HW/SW revisions, known issues and fixes.
• Verify new features and software releases from a service perspective before rollout, and contribute to release notes and compatibility checks.
• Collect and analyze field data: failures, recurring issues, repair times and spare parts.
• Provide structured serviceability feedback to development and product owners.
• Define and standardize service processes (e.g. maintenance routines, escalation paths) and document them for the service team.
• Support complex troubleshooting and repair of the product within the business unit.
• Take part in occasional field deployments to stay hands-on.
• Represent service in design reviews and release decisions of your business unit.
• Make sure spare parts, service tools and diagnostic procedures for your product are defined and available before market launch.

Skills

Troubleshooting

Service documentation

Training delivery

Technical communication

Reading schematics

Structured feedback

Software release knowledge

Process improvement

Independent working

German & English fluency

Education

Mechatronics / Electrical engineering / Robotics degree

Tools

Jira

Confluence

Job description

You are part of the service engineer team and report to the service engineer lead. You spend Mondays with the service team and Tuesday to Friday in the business unit of your product, and you join the daily service meeting every morning.

Your mission & challenges:

Your responsibilities, in order of priority:

1. Service manual & training

• Create and own the service manual for your product: maintenance routines, repair procedures and spare parts
• Create and update service training content for the NEURA Academy and deliver service trainings

2. Product expert

• Act as the central point of contact for service engineers on complex topics (L2/L3 support) and follow up escalations until they are resolved
• Stay current on HW/SW revisions, known issues and fixes
• Verify new features and software releases from a service perspective before rollout, and contribute to release notes and compatibility checks

3. Voice of service

• Collect and analyze field data: failures, recurring issues, repair times and spare parts
• Provide structured serviceability feedback to development and product owners
• Define and standardize service processes (e.g. maintenance routines, escalation paths) and document them for the service team

4. Troubleshooting & repair for the BU

• Support complex troubleshooting and repair of the product within the business unit
• Take part in occasional field deployments to stay hands-on
• Represent service in design reviews and release decisions of your business unit
• Make sure spare parts, service tools and diagnostic procedures for your product are defined and available before market launch

What we are looking for

Must-have:

• Completed technical vocational training or degree (mechatronics, electrical engineering, robotics, or comparable)
• Experience in technical service, commissioning, or an applications environment
• Experience in creating service documentation or training material
• Able to explain complex technical topics clearly, in writing and in training sessions
• Confident in reading technical drawings and electrical schematics
• Ability to formulate technical feedback in a structured and solution-oriented way
• Understanding of software release processes and versioning
• Experience in creating or optimizing technical processes and standards
• Independent, documentation-driven way of working
• Clear and confident communicator with experience working closely with field teams and development to deliver reliable, high-quality outcomes.
• Hands-on troubleshooting experience
• Good language skills in German and English
• Willingness to travel for field deployments. A valid European driver’s license

Nice to have:

• Experience with ROS/ROS2 and with collaborative, mobile or humanoid robotics
• Comfortable working with ticketing/documentation systems (e.g. Jira, Confluence) to structure and track service knowledge