Robotic Service Engineer (human)

Neura Robotics; Gemeindeverwaltungsverband Metzingen, Riederich; Vor Ort; EUR 48.000 - 72.000; Vollzeit

Zusammenfassung

NEURA Robotics is seeking a Service Engineer to join our field service team. You will provide Tier 3 on-site support, perform maintenance, and assist in commissioning development products, while collaborating with Engineering, QA, and Product Management to deliver reliable solutions.

You should have hands-on robotics experience, strong communication skills in German and English, and a proactive, independent work style. A willingness to learn and a valid B1 driving license are required.

Qualifikationen

• Technical vocational training with robotics, AI, automation knowledge.
• Several years of experience in repair and maintenance, diagnostics, and hardware servicing.
• Fluent in German and English; strong communication and interpersonal skills.
• Willingness to learn new technologies and methods; able to work independently.
• B1 driving licence.

Aufgaben

• Provide Tier 3 on-site support, perform maintenance, and support development products.
• Offer on-site and remote support for customers.
• Diagnosis and repair: create, develop, and analyze diagnostic protocols and carry out repairs.
• Support commissioning of development products.
• Document work and ensure quality across tasks.
• Foster continuous improvement with feedback and testing strategies.
• Coach and train partners per NEURAVERSE processes; on-site trainings.
• Ensure safety and ISO compliance in robotic commissioning.
• Represent NEURA Robotics at trade fairs and act as main contact for field insights.

Kenntnisse

Communication skills

MS Office

German language

English language

Interpersonal skills

Learning mindset

Ausbildung

Technical vocational training

Robotics/AI background

Jobbeschreibung

At NEURA Robotics, we are shaping the future of human-robot collaboration. As part of our Service Team, you act as the interface between technology and people. Whether it’s delivering trainings, solving technical challenges, or carrying out on-site commissioning, every day brings new and exciting tasks. You combine technical expertise with a strong service mindset to support our partners in the best possible way, working closely with Engineering, Quality Assurance, and Product Management to create solutions that inspire.

We are looking for a tech-savvy Service Engineer for demanding field service assignments—someone who thinks differently, challenges the status quo, and finds innovative ways to drive our growth and establish NEURA Robotics as a leading brand in robotics.

Your main responsibilities include:

• Field service assignments: Provide Tier 3 on-site support for our partners, perform maintenance work, and support our development products.
• On-site and remote supports for customers
• Diagnosis and repair: Create, develop, and analyze diagnostic protocols and carry out repairs.
• Commissioning: Support the commissioning of our development products.
• Documentation and quality: Document your assignments and ensure the quality of all performed work.
• Continuous improvement: Foster a culture of continuous improvement by actively collecting feedback, testing strategies, and continuously enhancing both the robots and the collaboration with each partner.
• Coaching and training: Coach according to our NEURAVERSE processes and systems, conduct on-site trainings, and strengthen the technical capabilities of our partners—especially in Tier 1 and Tier 2 support topics.
• Safety and standards: Ensure compliance with all NEURA Robotics safety guidelines, ISO certifications, and applicable legal regulations related to robotic commissioning.
• Representation: Represent NEURA Robotics at internal and external trade fairs and events and act as the key contact for insights gained from field service assignments.

What we can look forward to:

• Technical education: Completed technical vocational training with solid knowledge and expertise in robotics, AI, automation, or related technologies.
• Professional experience: Several years of experience in repair and maintenance, diagnosis of electrical and electronic components, and hardware servicing.
• Flexibility: Ability to adapt to the requirements of different partners and training environments.
• MS Office: Good knowledge of MS Office.
• Strong communication skills: Excellent communication and interpersonal skills, with the ability to effectively engage and motivate people in both German and English.
• Working style: Independent and structured way of working.
• Willingness to learn: Drive and ability to independently learn new topics such as technologies, methodologies, didactics, and soft skills, and to develop solutions from scratch in a fast-changing environment.
• B1 Driving Licence