Robotic Service Engineer (human)

NEURA Robotics; München; On-site; EUR 55,000 - 75,000; Full time

Job summary

NEURA Robotics in Germany seeks a skilled Service Engineer for demanding field service assignments, including on-site maintenance, training delivery, and commissioning of development products. You will work closely with Engineering, QA, and Product Management to support partners and deliver reliable robotic solutions.

The role requires technical vocational training in robotics/automation, several years in repair and diagnostics of electronics, and strong German and English communication.

Qualifications

• Technical vocational training with solid knowledge in robotics, AI, automation.
• Several years of experience in repair and maintenance of electrical and electronic components.
• Ability to diagnose hardware issues and service on-site.
• Willingness to continuously learn new technologies and methods.

Responsibilities

• Field service assignments: on-site support for partners, perform maintenance, and support development products.
• On-site and remote supports for customers.
• Diagnosis and repair: create and follow diagnostic protocols and perform repairs.
• Commissioning: assist with commissioning of development products.
• Documentation and quality: document tasks and ensure quality of work.
• Continuous improvement: collect feedback, test strategies, and improve robots and partner collaboration.
• Coaching and training: conduct on-site trainings and enhance partner capabilities.
• Safety and standards: comply with NEURA Robotics safety guidelines, ISO certifications and legal regulations.
• Representation: participate in trade fairs/events and act as a primary contact for field insights.

Skills

Robotics

Maintenance

Diagnostics

Automation

German-English communication

Communication

Education

Technical vocational training in robotics/automation

Tools

MS Office

Job description

At NEURA Robotics, we are shaping the future of human-robot collaboration. As part of our Service Team, you act as the interface between technology and people. Whether it’s delivering trainings, solving technical challenges, or carrying out on-site commissioning, every day brings new and exciting tasks. You combine technical expertise with a strong service mindset to support our partners in the best possible way, working closely with Engineering, Quality Assurance, and Product Management to create solutions that inspire.

We are looking for a tech-savvy Service Engineer for demanding field service assignments—someone who thinks differently, challenges the status quo, and finds innovative ways to drive our growth and establish NEURA Robotics as a leading brand in robotics.

Your main responsibilities include:

• Field service assignments: Provide Tier 3 on-site support for our partners, perform maintenance work, and support our development products.

• On-site and remote supports for customers

• Diagnosis and repair: Create, develop, and analyze diagnostic protocols and carry out repairs.

• Commissioning: Support the commissioning of our development products.

• Documentation and quality: Document your assignments and ensure the quality of all performed work.

• Continuous improvement: Foster a culture of continuous improvement by actively collecting feedback, testing strategies, and continuously enhancing both the robots and the collaboration with each partner.

• Coaching and training: Coach according to our NEURAVERSE processes and systems, conduct on-site trainings, and strengthen the technical capabilities of our partners—especially in Tier 1 and Tier 2 support topics.

• Safety and standards: Ensure compliance with all NEURA Robotics safety guidelines, ISO certifications, and applicable legal regulations related to robotic commissioning.

• Representation: Represent NEURA Robotics at internal and external trade fairs and events and act as the key contact for insights gained from field service assignments.

What we can look forward to:

• Technical education: Completed technical vocational training with solid knowledge and expertise in robotics, AI, automation, or related technologies.

• Professional experience: Several years of experience in repair and maintenance, diagnosis of electrical and electronic components, and hardware servicing.

• Flexibility: Ability to adapt to the requirements of different partners and training environments.

• MS Office: Good knowledge of MS Office.

• Strong communication skills: Excellent communication and interpersonal skills, with the ability to effectively engage and motivate people in both German and English.

• Working style: Independent and structured way of working.

• Willingness to learn: Drive and ability to independently learn new topics such as technologies, methodologies, didactics, and soft skills, and to develop solutions from scratch in a fast-changing environment.

• B1 Driving Licence