Robotics Product Service Specialist / Power User (human)

AI Data Engineer (Mensch) @ Neura Robotics; Riederich; On-site; EUR 55,000 - 75,000; Full time

Job summary

Neura Robotics is seeking a Service Engineer to join the service team. You will own the service manual, develop training content for the NEURA Academy, and deliver trainings.

You will act as the central service expert for complex topics, stay updated on HW/SW revisions, and verify new features from a service perspective before rollout. Field deployments are possible to stay hands-on.

Qualifications

• Completed technical vocational training or degree in mechatronics, electrical engineering, robotics, or comparable.
• Experience in technical service, commissioning, or an applications environment.
• Experience in creating service documentation or training material.
• Able to explain complex technical topics clearly, in writing and in training sessions.
• Confident in reading technical drawings and electrical schematics.
• Ability to formulate technical feedback in a structured and solution-oriented way.
• Understanding of software release processes and versioning.
• Experience in creating or optimizing technical processes and standards.
• Independent, documentation-driven way of working.
• Clear and confident communicator with field teams and development teams.

Responsibilities

• Create and own the service manual for the product: maintenance routines, repair procedures and spare parts.
• Create and update service training content for the NEURA Academy and deliver service trainings.
• Act as central point of contact for service engineers on complex topics (L2/L3 support) and follow up escalations.
• Stay current on HW/SW revisions, known issues and fixes; verify new features from a service perspective before rollout.
• Collect and analyze field data and provide feedback to development and product owners.
• Define and standardize service processes and document them for the service team.
• Support complex troubleshooting and repair in the BU; participate in field deployments as needed.
• Represent service in design reviews and release decisions; ensure spare parts and tools are defined before market launch.

Skills

Service experience

Technical communication

Troubleshooting

Documentation

Travel readiness

German & English

Reading schematics

Education

Technical vocational training or degree in mechatronics / electrical engineering / robotics

Experience in service documentation or training material

Tools

Jira

Confluence

Job description

You are part of the service engineer team and report to the service engineer lead. You spend Mondays with the service team and Tuesday to Friday in the business unit of your product, and you join the daily service meeting every morning.

Your mission & challenges:

Your responsibilities, in order of priority:

1. 1. Service manual & training
   • Create and own the service manual for your product: maintenance routines, repair procedures and spare parts
   • Create and update service training content for the NEURA Academy and deliver service trainings
2. 2. Product expert
   • Act as the central point of contact for service engineers on complex topics (L2/L3 support) and follow up escalations until they are resolved
   • Stay current on HW/SW revisions, known issues and fixes
   • Verify new features and software releases from a service perspective before rollout, and contribute to release notes and compatibility checks
3. 3. Voice of service
   • Collect and analyze field data: failures, recurring issues, repair times and spare parts
   • Provide structured serviceability feedback to development and product owners
   • Define and standardize service processes (e.g. maintenance routines, escalation paths) and document them for the service team
4. 4. Troubleshooting & repair for the BU
   • Support complex troubleshooting and repair of the product within the business unit
   • Take part in occasional field deployments to stay hands-on
   • Represent service in design reviews and release decisions of your business unit
   • Make sure spare parts, service tools and diagnostic procedures for your product are defined and available before market launch

What we are looking for

Must-have:

• Completed technical vocational training or degree (mechatronics, electrical engineering, robotics, or comparable)
• Experience in technical service, commissioning, or an applications environment
• Experience in creating service documentation or training material
• Able to explain complex technical topics clearly, in writing and in training sessions
• Confident in reading technical drawings and electrical schematics
• Ability to formulate technical feedback in a structured and solution-oriented way
• Understanding of software release processes and versioning
• Experience in creating or optimizing technical processes and standards
• Independent, documentation-driven way of working
• Clear and confident communicator with experience working closely with field teams and development to deliver reliable, high-quality outcomes.
• Hands-on troubleshooting experience
• Good language skills in German and English
• Willingness to travel for field deployments. A valid European driver's license

Nice to have:

• Experience with ROS/ROS2 and with collaborative, mobile or humanoid robotics
• Comfortable working with ticketing/documentation systems (e.g. Jira, Confluence) to structure and track service knowledge