Reverse Logistics Administrator, EMEA

Jabra; Raubling; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading global technology company in Raubling, Germany, is seeking a Reverse Logistics Administrator. You will manage warranty returns and ensure processes run smoothly in the EMEA region. The ideal candidate has at least 2 years of logistics experience, strong ERP skills, and excellent communication in English and German. This role offers a hybrid work environment and the chance to contribute to customer satisfaction and brand experience.

Qualifikationen

• 2+ years of experience in Logistics, Operations, or Customer Service.
• Good understanding of ERP systems and functionalities.
• Fluent in English and German, both written and spoken.

Aufgaben

• Manage warranty returns, including data entry and communication.
• Ensure smooth return order processes, resolving issues.
• Daily communication with 3PL for return guidance.

Kenntnisse

Logistics experience

Communicative in English

Microsoft Office skills

Customer service orientation

Ausbildung

Vocational training or bachelor's degree in a relevant field

Tools

Microsoft D365

ERP systems

Jobbeschreibung

Overview

Are you motivated to optimize processes and ensure smooth operations across borders? And do you want to develop yourself professionally and personally in a global, esteemed conglomerate within Medtech, audio, video and gaming? Then you might be our new colleague.

As our Reverse Logistics Administrator, you will ensure timely return order fulfillment within SLA, resulting in high customer satisfaction in the EMEA region. You will also support organizational goals for quick turnaround on return orders and contribute to a positive brand experience and perception of our brand Jabra - and our After Market Sales and Jabra Service Solution departments.

Team and location

At our office located in Raubling, Germany, you will join our After Market Services for the EMEA region and report to Manager, Felipe Gil, who is physically located in Paris, France.

Our team is committed to inclusivity and collaboration, and we are looking forward to bringing on a new colleague who understands the importance of growth and refinement.

Your contribution

You will:

• Manage warranty returns, including data entry, customer communication, and tracking order shipments and status.
• Ensure return orders run smoothly through our systems, resolving issues and coordinating with 3PL to meet SLA requirements.
• Communicate daily with 3PL for guidance on return issues, aligning operational processes and transportation.
• Handle exceptions on RMAs, coordinating with 3PLs and stakeholders to resolve discrepancies and maintain system alignment.
• Support AMS team by participating in projects, managing extended warranty claims, and acting as backup for team tasks like forecasting and inventory management.

Qualifications and experience

We are open to your background and level of experience, where we imagine that the following will enable you to thrive in your new role:

• Two years or more of relevant experience within a Logistics & Operation-, or Customer Service function.
• User of ERP systems with broad experience and understanding of Microsoft D365, AX - or other ERP systems - and the system functionality IT-wise.
• Good PC Skills including working knowledge of Microsoft Office and Windows.
• Vocational training or a bachelor graduate in a relevant field of study.
• Capable of handling various tasks and managing several customers and their orders simultaneously.
• Highly capable in effectively communicating in English & German, both in writing and conversationally.

Personal attributes

We imagine you are:

• Pleasant and courteous telephone etiquette.
• Self-motivating, constructive and customer service oriented with good communication skills.
• An individual with organizational skills.
• An individual able to collaborate across geographical borders with a customer-centric mindset and a passion to ensure objectives are met.

Preferred experience (not required)

• Telecom, high-tech, or consumer electronics industries.
• Communicating in another European language is highly appreciated.

Work environment

Please note that this role offers a hybrid work environment, including remote work options agreed upon with your manager.

How to apply

We encourage you to apply

We welcome applications even if you don’t match all the above-mentioned skills. If you think you have transferable skills, please apply. We value mindset, motivation and energy aligned with our core values to ensure success for you, your team and the wider GN organization.

We are dedicated to an inclusive recruitment process

All applicants will receive equal consideration for employment. We encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the hiring manager know when accepting the invitation to interview.

Application timeline

How to apply?

Use the "APPLY" link no later than 12 October 2025. Applications are assessed on a continuous basis, so don’t wait to send yours.

Time-efficient option

On a time crunch? You can submit your up-to-date CV with a few sentences outlining your motivation for applying – quick and easy.

Contact and about GN

If you would like to know more about the position, please contact EMEA Aftermarket Services Manager, Felipe Gil, on LinkedIn.

Join us in bringing people closer

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhances the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.

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