Residential Spare Parts Specialist - Germany

Sungrow Europe - Welcome traveler!; München; On-site; EUR 60,000 - 90,000; Full time

Job summary

Sungrow Europe in Munich is seeking a Spare Parts Manager to ensure availability of spare parts across Germany and Europe, coordinating with warehouses, logistics providers, procurement, and field engineers. You will build and maintain inventory plans based on installed base, failure rates, demand forecasts, and product lifecycle, while monitoring KPIs and replenishment flows.

The role requires German and English at C1, experience in spare parts or service logistics, and a proactive,

Qualifications

• Experience in spare parts management or service logistics.
• Proficient with SAP, CRM, or warehouse management systems.
• Strong with data, KPIs, and forecasts.
• Well organized and proactive, able to stay calm under urgent requests.
• Excellent collaboration with warehouses, logistics partners, procurement, and HQ.
• German and English at C1 level; other European languages are a plus.

Responsibilities

• Ensure spare parts and replacement units are available for warranty claims, repairs, and replacements.
• Develop and maintain inventory plans based on installed base, failure rates, demand forecasts, and product lifecycle.
• Coordinate allocation, order processing, shipment, and delivery to customers, installers, service partners, and field engineers.
• Monitor availability, fulfillment, lead times, and backorders; mitigate supply risks and urgent escalations.
• Collaborate with European warehouses, logistics providers, procurement, and headquarters to improve replenishment and cross-border deliveries.
• Maintain stock accuracy, serial number traceability, and flows in SAP, CRM, and warehouse systems; track KPIs.

Skills

Supply chain mgmt

Inventory planning

Data analysis

SAP

CRM

Warehouse systems

Cross-functional collaboration

German language

English language

Education

Degree in supply chain management or related field

Tools

SAP

CRM

Job description

Your mission

Servus und hallo bei uns hier in Sungrow! We are thrilled to introduce a role that keeps our residential energy storage customers happy and our service teams moving: the Spare Parts Manager for Germany and the European market. Curious what this is all about? Let's dive right in:

• You make sure the right spare parts and replacement units are available for warranty claims, repairs, and replacements across Germany and Europe.
• You build and maintain inventory plans based on installed base, failure rates, demand forecasts, and product lifecycle.
• You coordinate allocation, order processing, shipment, and delivery to customers, installers, service partners, and field engineers.
• You monitor availability, fulfillment, lead times, and backorders, and you tackle supply risks and urgent escalations before they affect customers.
• You work hand in hand with European warehouses, logistics providers, procurement, and headquarters to improve replenishment and cross-border deliveries.
• You keep stock, serial number traceability, and refurbished or repaired unit flows accurate in SAP, CRM, and warehouse systems, while tracking KPIs and shaping better spare parts processes.

Your profile

All right, all right, that was intriguing, wasn't it? Now, to fit this role and be happy in it for a long time, your ideal background should look a lot like this:

• You have a degree in supply chain management, logistics, business, engineering, or a comparable background, or equivalent practical experience.
• You bring experience in spare parts management, inventory planning, or service logistics, ideally in energy, electronics, or other technical products.
• You are confident with SAP, CRM, or warehouse management systems and enjoy working with data, KPIs, and forecasts.
• You are well organized, proactive, and calm when urgent requests and escalations come in.
• You communicate and collaborate easily with warehouses, logistics partners, procurement, technical teams, and colleagues at headquarters.
• You have a solution-oriented mindset and like to analyze failure and consumption trends to optimize stock and reduce service costs.
• You speak German and English at C1 level; other European languages are a plus.

Why us?

Join our European Service team and help build a spare parts supply process from the ground up, in a fast-growing greentech environment. You will have real ownership and close contact with logistics, procurement, and technical colleagues. Your work will directly shape how quickly homeowners and installers get their energy storage systems back up and running. Together we keep clean energy reliable, from our Munich HQ to customers across Europe.