Residential Service Product Specialist - Germany

Sungrow-EMEA; München; Presencial; EUR 60.000 - 90.000; Tempo integral

Resumo da vaga

Sungrow-EMEA is seeking a Residential Service Product Specialist to shape after-sales offerings for residential energy storage systems across Germany and Europe. You will design extended warranty, repair services, and pricing, coordinating with sales, finance, legal and service teams to ensure viable, profitable offers.

You will analyze performance, spot market opportunities through research and benchmarking, and support new service product launches across Europe.

Qualificações

• Degree in business, engineering, energy or related field.
• Experience in service product management, after-sales, warranty management or pricing.
• Strong data mindset, cost calculations and reporting.
• Understanding of contract terms and collaboration with finance.
• Customer-oriented and able to explain offers clearly.

Responsabilidades

• Design and manage after-sales service products (e.g., extended warranty, paid repair services) including scope, eligibility, terms and commercial rules.
• Build pricing models and cost structures reflecting failure rates, repair, spare parts, labour and logistics costs, and profitability targets.
• Set up commercial processes for quotations, contracts, warranty validation, invoicing and payment follow-up.
• Collaborate with sales, distributors, installers, finance, legal and service teams to ensure offers are viable and deliverable.
• Track performance metrics (conversion, revenue, margin, claims costs) and translate findings into management recommendations.
• Identify market opportunities via research, benchmarking and partner feedback; support launches across Europe.

Conhecimentos

Service product management

Pricing & cost modelling

After-sales warranty management

Data & reporting

Contract terms & finance collaboration

German & English proficiency

Formação

Bachelor’s degree in business, engineering, energy or related field

Descrição da vaga

Your mission

Servus und hallo bei uns hier in Sungrow! We're thrilled to introduce a role where business thinking meets great customer experience: the Residential Service Product Specialist. You will shape the after-sales offerings that make our residential energy storage systems even more worry-free for homeowners across Germany and Europe.

Curious what this is all about? Let's dive right in:

• You design and manage after-sales service products such as extended warranty and paid repair services, including their scope, eligibility, terms and commercial rules.
• You build pricing models and cost structures that reflect failure rates, repair, spare parts, labour and logistics costs, and target profitability.
• You set up smooth commercial processes for quotations, contracts, warranty validation, invoicing and payment follow-up.
• You work hand in hand with sales, distributors, installers, finance, legal, technical and service teams to make sure our offers are viable and deliverable.
• You track performance such as conversion, revenue, margin and claims costs, and turn the findings into clear recommendations for management.
• You spot market opportunities through research, competitor benchmarking and partner feedback, and support the launch of new service products across Europe.

Your profile

All right, all right, that was intriguing, wasn't it? Now, to fit this role and be happy in it for a long time, your ideal background should look a lot like this:

• You have a degree in business, engineering, energy or a related field, or equivalent practical experience.
• You bring experience in service product management, after-sales, warranty management or pricing, ideally in solar, energy storage or a similar technical industry.
• You are commercially minded, comfortable with cost and margin calculations, and confident with data and reporting.
• You understand contract terms and service conditions, and enjoy working with legal and finance colleagues.
• You are customer-oriented and a strong communicator who can explain service offers clearly to partners and customers.
• You are structured and proactive, and you like to improve processes and get things launched.
• You speak German and English at C1 level. Other European languages are a plus.

About us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen - Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!