Reservation & reception staff m/f/d

Zum Kurfuersten; Deutschland; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Training opportunities

Team spirit

Dynamic hotel team

Job summary

Zum Kurfürsten is seeking a friendly and motivated Reservations & Receptionist to be the first point of contact for guests. You will manage reservations, handle check-in/check-out, and respond to guest inquiries with a warm hospitality mindset.

A background in hotel reception is desirable, but not required, and training opportunities are available for growth. Join a dynamic wellness hotel environment in Germany, with a focus on guest experience, teamwork, and flexibility.

Qualifications

• Ideally, you have initial reception experience and training in the hotel industry, but we are also open to second-tier candidates with the right mindset and willingness to learn.
• Hosts greet guests with a smile and always strive to provide exceptional service.
• We promote personal and professional development with various training opportunities.

Responsibilities

• Handle reservations and take telephone calls for bookings.
• Perform check-in and check-out procedures for guests.
• Be the first point of contact for guest concerns and questions.
• Create individual offers for guests.

Skills

Reception

Guest service

Teamwork

Flexibility

Hospitality

Education

Hotel industry training (desirable)

Tools

Fidelio Suite 8

Job description

Step into the world of first-class hospitality management at the Lifestyle Resort Zum Kurfürsten and become part of our dedicated reception team. We offer an exciting position for dynamic candidates who are ready to create exceptional experiences for our guests.

As a reservations & receptionist, you are the heart of our hotel, the first face and the first voice that our guests experience. You bear a significant responsibility for the first and last impression of our house.

Work with the Fidelio Suite 8 reservation system

Carrying out the check-in and check-out of our guests

First point of contact for our guests’ concerns

Creation of individual offers

Telephone sales and taking reservations

Your profile

Completed training in the hotel industry is desirable, but not required

First experience at reception

A friendly, courteous demeanor and excellent manners

A strong hospitality mentality, flexibility, motivation and teamwork skills

What We Offer

The chance to gain experience in one of the leading wellness hotels

A young and dynamic team that supports and motivates each other

A position that allows you to have a direct impact on the guest experience

Opportunities for personal and professional development

Professional experience in the reception area:

• Under 1 year
• 1 - 3 years
• More than 3 years

FAQ

Frequently Asked Questions

Ideally, you have initial reception experience and training in the hotel industry, but we are also open to second-tier candidates with the right mindset and willingness to learn.

Host qualities are crucial for this position. We look for individuals who greet our guests with a smile and always strive to provide exceptional service.

Yes, we promote the personal and professional development of our employees and offer various further training opportunities.

Discover the benefits

• Take advantage of our extensive training opportunities for your career advancement.
• Experience team spirit
• Become part of a young, dynamic team in one of the leading wellness hotels in Germany.

Employee and family benefits

• Exclusive discounts on wellness, treatments, products and hotel stays – also for your family.

Health promotion

• Our TCM specialists offer you free health checks.

Comfortable living

• We offer you accommodation, either permanent or temporary, completely free of charge.

Nutrition and health

• Free meals during working hours and non-alcoholic drinks are available to you at any time.

Work in an environment that encourages your creativity and skills.

Security and perspective

• Benefit from a secure job with an annual contract and the option to extend.

Free use of the hotel facilities

• As an employee, you can use our wellness facilities free of charge outside of your working hours.