Recovery Operations Supervisor

Jobtailor; Deutschland; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks an Operations Manager to lead day-to-day operations across multiple sites and supervise a regional Recovery Support team. You will drive performance, ensure compliant care delivery, and collaborate with clinical leadership to optimize staffing and operations.

The role emphasizes data-driven improvement, staff development, and strong communication across interdisciplinary teams in a mission-driven setting.

Qualifikationen

• Associate’s degree in Social Services, Human Services, Psychology, Business, or related field.
• 3+ years in operations management, case management, care coordination, or related field.
• Supervisory experience preferred.
• State certification/licensure to oversee peer support specialists, where applicable.
• Experience with EHR systems, data reporting, and digital collaboration tools.
• Ability to travel up to 40-60% within the assigned region, rarely overnight.
• Valid driver’s license and reliable transportation required.
• Proficiency with Google Workspace, EHR systems, and Tableau.

Aufgaben

• Lead day-to-day operations of multiple sites and supervise a multi-location team.
• Provide supervision, onboarding, and professional development.
• Foster an inclusive, mission-driven culture grounded in member-centered care.
• Coach teams through complex cases and interdisciplinary collaboration.
• Ensure adherence to policies, compliance standards, and care practices.
• Drive KPIs including member engagement, census growth, and financial performance.
• Oversee staffing, scheduling, and operational workflows across sites.
• Collaborate with Clinical leadership on recruitment and performance.

Kenntnisse

Operations Management

Team Leadership

EHR Systems Proficiency

Data Reporting

Recovery-Oriented Care Knowledge

Coaching

Effective Communication

Interdisciplinary Collaboration

Problem Solving

Conflict Resolution

Ausbildung

Associate’s degree in Social Services, Human Services, Psychology, Business, or related field

Equivalent education/experience

Tools

Google Workspace

EHR Systems

Data Reporting Tools

Tableau

Jobbeschreibung

• Lead the day-to-day operations of multiple sites
• Lead, coach, and develop a multi-location team of Recovery Support Coordinators
• Provide supervision, feedback, performance management, onboarding, and professional development
• Foster an inclusive, mission-driven culture grounded in Groups’ values and member-centered care
• Coach teams through complex cases, effective communication, and interdisciplinary collaboration
• Ensure adherence to company policies, workflows, compliance standards, and recovery support practices
• Lead team change initiatives and provide hands‑on support during onboarding, transitions, and operational changes
• Partner with Clinical leadership on recruitment, hiring, and team performance
• Oversee daily operations across multiple sites, ensuring efficient, safe, and high-quality service delivery
• Drive accountability for KPIs including member engagement, retention, census growth, financial performance, and employee satisfaction
• Manage staffing, scheduling, office coverage, supplies, equipment, and operational workflows
• Conduct quality, compliance, documentation, and chart audits
• Support new site launches, transitions, relocations, and closures, including staffing and operational readiness
• Partner with regional leadership on growth, expansion, and operational improvement initiatives
• Analyze performance data and develop actionable plans to improve outcomes and operations
• Provide performance reporting and support licensing, accreditation, and managed care audits
• Ensure accurate EHR documentation and quality oversight of Recovery Support services
• Collaborate with clinical, operational, and community partners to strengthen integrated, member-centered care
• Serve as a liaison for escalated member and stakeholder concerns
• Lead special projects, pilots, process improvements, and expansion initiatives
• Maintain working knowledge of healthcare, insurance, social service systems, and community resources within assigned markets
• Participate in community outreach and education to strengthen partnerships and improve member access to resources
• Perform other duties as assigned

Requirements

• Associate’s degree in Social Services, Human Services, Psychology, Business, or related field required; equivalent education/experience considered
• 3+ years in operations management, case management, care coordination, or related field
• Supervisory experience preferred
• State certification/licensure to oversee peer support specialists, where applicable
• Experience with EHR systems, data reporting, and digital collaboration tools
• Ability to meet state and role-specific pre-employment requirements, including background checks, fingerprinting, drug testing, CPR/First Aid, and health screenings, as applicable
• Ability to travel up to 40-60% within the assigned region, rarely overnight
• Valid driver’s license and reliable transportation required
• Reliable internet and Wi‑Fi with minimum speeds of 50 Mbps download/10 Mbps upload
• Proficiency with Google Workspace, EHR systems, and data/reporting tools such as Tableau
• Knowledge of recovery-oriented care, harm reduction, HRSNs, and community-based services
• Ability to maintain confidentiality, professional boundaries, and compliance with Groups’ Code of Conduct
• Ability to work flexible or evening hours as needed

Core Competencies

Demonstrates expertise in operations management, team leadership, and performance improvement within recovery support services. Proficient in EHR systems, data reporting, and compliance with healthcare standards.

Highest-signal resume keywords

• Operations Management
• Team Leadership
• EHR Systems Proficiency
• Data Reporting
• Recovery-Oriented Care Knowledge

ATS Optimization Keywords

Hard Skills

• Operations Management
• Case Management
• Care Coordination
• Performance Management
• Data Analysis
• Quality Audits
• Compliance Standards
• Onboarding
• Staffing Management
• Performance Reporting

Soft Skills

• Coaching
• Effective Communication
• Interdisciplinary Collaboration
• Problem Solving
• Conflict Resolution

Certifications & Qualifications

• State Certification/Licensure for Peer Support Specialists
• CPR/First Aid Certification

Industry Keywords

• Member-Centered Care
• Harm Reduction
• Community-Based Services
• Healthcare Systems
• Social Services

Tools & Technologies

• Google Workspace
• EHR Systems
• Data Reporting Tools
• Tableau