Client Operations Manager

Jobtailor; Deutschland; Vor Ort; EUR 52.000 - 76.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Operations Supervisor for ROI and Client Operations. You will lead release of information processes, train ROIS, and supervise onsite and remote staff across multiple facilities.

The role emphasizes HIPAA compliance, medical terminology knowledge, and the ability to travel to assigned accounts while maintaining confidentiality and high service levels.

Qualifikationen

• Bachelor's degree preferred; supervisory experience valued.
• Valid driver's license and safe driving history required.
• Excellent communication with clients, staff, and management.
• Healthcare/medical records experience beneficial; HIPAA knowledge required.
• RHIT certification or ability to complete ROI certification within 90 days.
• Ability to travel to multiple accounts; reliable attendance.
• Travel-ready with minimal unplanned schedule deviations.

Aufgaben

• Meet facility revenue goals consistently.
• Answer day-to-day questions from clients and ROI specialists.
• Identify and recommend productivity improvements.
• Comply with all ROI-related functions per service agreement.
• Prepare weekly dashboards and month-end performance reports.
• Monitor productivity and quality for high customer satisfaction.
• Assist Director of Client Operations in training ROIS onsite and remote.
• Assist in hiring, interviewing, training, and termination decisions.
• Participate in counseling sessions and disciplinary actions as needed.
• Schedule onsite staff, manage time off, and approve payroll.
• Distribute work and coordinate with remote supervisors; provide onsite coverage as needed.
• Maintain confidentiality of facility information.
• Contribute to site procedure reviews and revisions.
• Perform quality reviews and site evaluations per client requests.
• Review ROI requests for validity and return inappropriate items.
• Lookup medical record numbers, fill guides, and pull records.
• Determine requested encounters and assemble charts.
• Log information sent to requesters; document in patient records.
• Calculate billing and prepare invoices as needed.
• Certify medical records copies when appropriate.
• Attend mandatory meetings and trainings; ensure supplies at facility.
• Submit travel expense reports promptly; build client relationships.
• Run reports and analyze content to manage operations.

Kenntnisse

HIPAA Compliance

Release Of Information Management

Supervisory Experience

Medical Terminology Knowledge

RHIT Certification

Ausbildung

Bachelor's Degree Preferred

RHIT Certification

ROI Certification eligible in 90 days

Tools

Dashboard Reporting Tools

Company Software

Jobbeschreibung

• Responsible for meeting facility revenue goals on a consistent basis
• Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS)
• Identifies and recommends opportunities to increase productivity
• Complies with all release of information related functions, as stipulated by service agreement.
• Prepares weekly dashboard and month-end Operational performance reports
• Monitors productivity and quality to ensure high customer service satisfaction
• Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
• Assists in selecting, interviewing, hiring, training and terminating of employees
• Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary
• Manages scheduling of onsite staff to include time off requests and payroll approval
• Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates.
• Maintains confidentiality by keeping all information seen and heard in the facility secure
• Provides input into the review and revision of site procedure
• Performs quality reviews and site evaluations as required by clients
• Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester
• Looks up medical record numbers, fills out guides and pulls medical records, when appropriate
• Reviews the requests to determine which encounters are being requested
• Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated
• Captures the appropriate pages for the requested records, when appropriate
• Re-assembles the charts (if paper) for re-filing
• Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
• Documents the release of information in the patient medical record or other means determined by the facility.
• Calculates billing and prepares invoices, as needed
• Certifies medical records copies, when appropriate
• Attends all mandatory meetings and/or training sessions
• Ensures supplies are available at designated facility
• Submits company-related travel expense reports and original receipts to manager in a timely fashion
• Develops and maintains strong, professional relationship/partnership with the Client management team
• Runs reports and analyzes content to appropriately manage the operations
• Complies with and provides guidance on Company Policies, as identified in the Company Handbook
• Performs other appropriate duties, as assigned, to meet the needs of the department and the company

Requirements

• Bachelor’s Degree Preferred
• Prior Supervisory experience
• A valid driver’s license and a history of safe driving
• Ability to communicate effectively with clients, staff members and management.
• Experience with medical records or healthcare, beneficial.
• Knowledge of HIPAA privacy information standards, required.
• Medical terminology coursework, preferred
• RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required.
• Ability to travel to various assigned accounts
• Ability to report to work consistently with minimal unplanned schedule deviations

Core Competencies

Demonstrates expertise in managing release of information processes while ensuring compliance with HIPAA standards. Capable of training and evaluating staff, managing operations, and maintaining high levels of customer service satisfaction.

Highest-signal resume keywords

• HIPAA Compliance
• Release Of Information Management
• Supervisory Experience
• Medical Terminology Knowledge
• RHIT Certification

ATS Optimization Keywords

Hard Skills

• Medical Records Management
• Operational Performance Reporting
• Quality Review
• Billing Calculation
• Data Analysis

Soft Skills

• Effective Communication
• Team Leadership
• Problem Solving
• Relationship Building

Certifications & Qualifications

• RHIT Certification
• ROI Certification

Industry Keywords

• Healthcare
• Client Operations
• Confidentiality
• Productivity Improvement
• Employee Training

Tools & Technologies

• Company Software
• Dashboard Reporting Tools