Consultant, Customer Success - EHR platform

Jobtailor; Deutschland; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Qualifacts is seeking an experienced healthcare technology consultant to design, scope, and deliver high-impact engagements that maximize the value of Qualifacts’ EHR platforms and improve operational performance.

You will lead discovery, workflow assessment, and system optimization for onsite and remote projects, develop actionable recommendations, and drive adoption with clear customer-facing deliverables.

Qualifikationen

• Associate degree required; bachelor’s degree preferred; equivalent related experience may be considered in lieu of degree
• Extensive experience in the behavioral health, human services, or healthcare technology industry, including strong understanding of complex agency operations, clinical workflows, billing processes, and compliance requirements
• 5–7 years of directly related experience in customer success, consulting, implementation, training, support, operations, or EHR system optimization
• Prior experience with enterprise EHR application software, including design, configuration, workflow analysis, implementation, support, training, consulting, or optimization
• Strong proficiency with Microsoft Office, virtual meeting platforms, AI assistants, collaboration tools, and customer-facing presentation materials

Aufgaben

• Design, scope, and deliver high-impact consulting engagements that maximize EHR value
• Lead discovery, workflow assessment, system optimization, project planning, execution, and closeout for onsite and remote engagements
• Develop clear recommendations, project plans, and customer-facing deliverables translating needs into improvements
• Track, analyze, and report on customer satisfaction metrics, engagement outcomes, and consulting performance indicators
• Support non-recurring professional services revenue goals by accurately scoping work, tracking progress, and reporting results

Kenntnisse

EHR Application Software

Workflow Assessment

Project Planning

System Optimization

Data Analysis

Performance Metrics Tracking

Consulting

Implementation

Training

Support

Ausbildung

Associate degree

Bachelor’s degree

Tools

Microsoft Office

Virtual Meeting Platforms

AI Assistants

Collaboration Tools

Customer-Facing Presentation Materials

Jobbeschreibung

• Design, scope, and deliver high-impact consulting engagements that help customers maximize the value of Qualifacts’ EHR platforms and improve operational performance


• Lead discovery, workflow assessment, system optimization, project planning, execution, and closeout activities for onsite and remote consulting engagements


• Develop clear recommendations, project plans, and customer-facing deliverables that translate operational needs into practical system, workflow, and adoption improvements


• Track, analyze, and report on customer satisfaction metrics, engagement outcomes, and consulting performance indicators to support continuous improvement


• Support non-recurring professional services revenue goals by accurately scoping work, tracking progress, and reporting results to Finance and leadership stakeholders


• Serve as a consultative subject matter expert for Customer Success, Product, Support, Training, Implementation, Sales, and Account Management teams in support of customer outcomes and strategic initiatives


• Ensure consulting offerings remain consistent, scalable, and aligned to customer needs, market expectations, product capabilities, and retention goals


• Partner cross-functionally to analyze product changes, operational impacts, customer needs, and enablement requirements that inform documentation, training, and best-practice guidance


• Communicate effectively with customers and internal stakeholders, including executive, operational, clinical, billing, and technical audiences


• Deliver outstanding service to internal and external customers through responsive communication, thoughtful analysis, and accountable follow-through


• Perform other duties as assigned.

Requirements

• Associate degree required; bachelor’s degree preferred; equivalent related experience may be considered in lieu of degree


• Extensive experience in the behavioral health, human services, or healthcare technology industry, including strong understanding of complex agency operations, clinical workflows, billing processes, and compliance requirements


• 5–7 years of directly related experience in customer success, consulting, implementation, training, support, operations, or EHR system optimization


• Prior experience with enterprise EHR application software, including design, configuration, workflow analysis, implementation, support, training, consulting, or optimization


• Strong proficiency with Microsoft Office, virtual meeting platforms, AI assistants, collaboration tools, and customer-facing presentation materials

Core Competencies

Demonstrates expertise in EHR system optimization, customer success, and consulting within the behavioral health and healthcare technology sectors. Capable of delivering high-impact consulting engagements, developing actionable recommendations, and ensuring alignment with customer needs and operational performance.

Highest-signal resume keywords

• EHR System Optimization


• Customer Success Management


• Consulting Engagement Delivery


• Workflow Analysis


• Behavioral Health Industry Expertise

ATS Optimization Keywords

Hard Skills

• EHR Application Software


• Workflow Assessment


• Project Planning


• System Optimization??? No need the close tag incorrectly; fix: moet be
• System Optimization


• Data Analysis


• Performance Metrics Tracking


• Consulting


• Implementation


• Training


• Support

Soft Skills

• Effective Communication


• Customer Service


• Analytical Thinking


• Collaboration


• Accountability

Industry Keywords

• Healthcare Technology


• Behavioral Health


• Human Services


• Clinical Workflows


• Billing Processes


• Compliance Requirements

Tools & Technologies

• Microsoft Office


• Virtual Meeting Platforms


• AI Assistants


• Collaboration Tools


• Customer-Facing Presentation Materials