Receptionist (m/f/d)

PLAZA Hotelgroup; Darmstadt; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

Holiday pay and Christmas bonuses

Company pension scheme

Employee savings plan (BAV)

Employee discounts for stays and meals

Health promotion programs

Exchange program opportunities

Staff events

Job summary

PLAZA Premium Darmstadt is seeking a receptionist (m/f/d) to warmly welcome guests, manage reservations, and handle check-ins/outs with accuracy and professionalism. You will assist guests, process invoices, and maintain guest records while ensuring a smooth front-desk operation.

The role emphasizes strong service orientation, meticulous manners, and a proactive, flexible approach to daily hotel life within a leading hospitality group that values career development and employee well-being.

Qualifications

• Strong guest and service orientation.
• Impeccable manners.
• Conscientious work ethic with attention to detail.
• Competent and professional demeanor.
• Excellent organizational skills.
• High sense of responsibility, flexibility, and resilience.

Responsibilities

• Conducting check-in and check-out procedures.
• Welcoming, advising, and assisting guests.
• Taking and processing reservations.
• Managing the cash register and invoicing.
• Maintaining guest records, handling general correspondence, and filing.
• Managing complaints.

Skills

Guest service orientation

Impeccable manners

Conscientious work ethic

Professional demeanor

Organizational skills

Flexibility

Job description

# Receptionist (m/f/d)The PLAZA Hotelgroup, with over 65 locations in Germany and abroad, is one of the largest hotel chains in the country. Our hotel chain offers a diverse portfolio, ranging from German hotspots like Berlin, Hamburg, and Frankfurt to attractive smaller towns like Schwerin and Mühldorf am Inn, and on to European metropolises such as The Hague, Graz, and Vienna.With us, you can develop your career in a positive work environment. Regular, respectful communication with management and colleagues is very important to us. Integrate sustainability into your job and finally find a position with fair pay and a pleasant work-life balance.### **With us, you'll experience:*** Employment with the #1 most popular employer in the hospitality, hotel, leisure, and tourism sector* A friendly and open-minded team in a family-like atmosphere with flat hierarchies* Good and fair employment conditions* Flexible working hours* Holiday pay and annual Christmas bonuses* Company pension scheme and employee savings plan (BAV starting in the 4th month of employment)* Personal PLAZA employee credit card for tax-free bonus payments* Various opportunities to participate in health promotion programs* Opportunity to work at other exciting company locations as part of an exchange program* Attractive employee, family, and friends discounts for overnight stays and breakfast at all PLAZA Hotelgroup hotels* Employee referral bonus### **What else do we offer:*** Regular Employee events* Personal development alongside our company's growth* Numerous career and advancement opportunities* Diverse training programs* Training and development opportunities within the Plaza Hotelgroup and the Best Western network* Individual employee support* Regular feedback sessions with your department head* Corporate benefits* A rapidly expanding corporation* A job in the world's leading hotel group with excellent career prospectsAnd much more!* A job in the world's leading hotel group with excellent career prospects ### Your Responsibilities:* Conducting check-in and check-out procedures* Welcoming, advising, and assisting guests* Taking and processing reservations* Managing the cash register and invoicing* Maintaining guest records, handling general correspondence, and filing* Managing complaints### We're a great fit if you possess the following qualities:* Strong guest and service orientation* Impeccable manners* Conscientious work ethic with an eye for detail* Competent and professional demeanor* Excellent organizational skills* High sense of responsibility, flexibility, and resilienceStill hesitant to apply because you think you only meet some of the requirements? Your personality and work ethic are crucial; you'll learn the rest from our competent and experienced colleagues!### Have we piqued your interest?Then we look forward to receiving your application, including your salary expectations and earliest possible start date.Work locationPLAZA Premium DarmstadtAm Kavalleriesand 664295 Darmstadt+49 6151 [e-mail] [e-mail]