Group Reservation Employee (m/f/d) for our headquarters in Heilbronn

PLAZA Hotelgroup; Heilbronn; Ibrido; EUR 28.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday pay

Christmas bonus

Company pension scheme

Employee discounts

Flexible working hours

Career development

Descrizione del lavoro

PLAZA Hotelgroup in Heilbronn invites applications for a Group Reservation Employee. You will manage group bookings across 25 German PLAZA Hotels, coordinating with departments and suppliers to optimize occupancy and service quality.

The role requires reservation experience, strong numeracy, and confident communication. Protel Air knowledge is a plus. Join a growing, flexible team with career development and employee benefits.

Competenze

• Experience in the hotel industry, preferably in reservations or a call center.
• Excellent numerical and analytical skills.
• Strong communication and sales abilities.
• Professional and confident demeanor with a pleasant voice.

Mansioni

• Receive and process all group reservations via phone, email, and fax.
• Coordinate with hotel departments and caterers for group bookings.
• Monitor option data, deposits, and forecast payments.
• Develop and implement room sales strategies with the hotel manager.

Conoscenze

Reservations experience

Numbers aptitude

Strong communication

Sales mindset

Team player

Charismatic voice

Strumenti

Protel Air

CRM systems

Descrizione del lavoro

# Group Reservation Employee (m/f/d) for our headquarters in HeilbronnThe PLAZA Hotelgroup, with over 65 locations in Germany and abroad, is one of the largest hotel chains in the country. Our hotel chain offers a diverse range of options, from German hotspots like Berlin, Hamburg, and Frankfurt to attractive smaller towns like Schwerin and Mühldorf am Inn, and on to European metropolises such as The Hague, Graz, and Vienna.With us, you can develop your career in a positive work environment. Regular, respectful communication with management and colleagues is very important to us. Integrate sustainability into your job and finally find a position with fair pay and a healthy work-life balance.### **With us, you'll experience:*** Employment with the number one choice for employees in the hospitality, hotel, leisure, and tourism sector* A modern workplace in a newly renovated and spacious office.* A friendly and open-minded team in a family-like atmosphere with flat hierarchies* Good and fair employment conditions* Modern workplaces* Flexible working hours* Holiday pay and annual Christmas bonus* Company pension scheme and employee savings plan (BAV from the 4th month of employment)* Personal PLAZA employee credit card for tax-free bonus payments* Various health promotion programs* Diverse development opportunities in our growing company* Opportunity to work at other exciting group locations as part of an exchange program* Attractive employee, family & friends discounts for overnight stays and breakfast at all PLAZA Hotelgroup hotels* Employee referral bonus### **What else do we offer:*** Regular employee events* Personal development alongside the growth of our company* Numerous career and advancement opportunities* Diverse training programs* Training and further education opportunities within the Plaza Hotelgroup and the Best Western network* Individual employee support* Regular feedback sessions with the Department Head* Corporate Benefits* A rapidly expanding corporation* A job in the world's leading hotel group with excellent career prospectsAnd much more!... ### Your responsibilities include the following key areas:* Generating the best possible occupancy rates – collaboration with our Yield Department (located in the same office)* Optimal collaboration and information sharing with the relevant departments at the hotels and with caterers* Receiving and processing all group reservations for our German Plaza Hotels (25 hotels nationwide) via telephone, email, and fax* Monitoring option data and deposit management* Creating and posting advance payments and forecasts* Defining and monitoring room sales strategies – in conjunction with the respective hotel manager* Managing FIT (Full Accommodation Package) allotments* Market and customer analysis, and competitor monitoring### **We are a good fit if you have the following qualifications:*** Professional experience in the hotel industry – ideally in reservations or a call center* A knack for numbers* Resilient, flexible, and responsible* Independent, proactive, and dedicated work ethic* Charming and professional demeanor* Knowledge of Protel Air is an advantage* Team player Strong communication and sales skills* Friendly and confident demeanor - pleasant voice**Working hours:**Monday to FridayWeekend work possibleStill hesitant to apply because you think you only meet some of the requirements? Your charisma and work ethic are crucial; you'll learn the rest from our competent and experienced colleagues!**Your complete application includes:*** Cover letter* Resume* Certificates/references### Have we piqued your interest?Then we look forward to receiving your application, including your salary expectations and possible start date.