Program Lead – Enterprise Transformation

Jobtailor; Deutschland; Remote; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a Program Delivery Manager to own multi-engagement portfolios, manage executive stakeholders, and optimize delivery models for client success. You will align internal and client teams, negotiate SOWs, track KPIs, and oversee onboarding curricula, playbooks, and budgets in a fast-paced, matrix environment.

Lead with influence rather than authority, drive continuous improvement, and ensure alignment across cross-functional teams while maintaining client trust and

Qualifikationen

• Background in program/client delivery management within staff-augmentation, matrix organization, consulting, or professional-services model.
• Comfort owning a portfolio of engagements without running any single one directly.
• Demonstrated executive stakeholder management with senior client-side executives (VP/Director+) and internal C-suite leadership.
• Strong, tone-adaptive communication.
• Informal leadership using trust and communication rather than positional authority.
• Experience creating and maintaining trackers, onboarding curricula, and playbooks.
• Ability to synthesize cross-functional information into clear, AI-augmented systems.
• Ability to negotiate and close SOWs, plan and account for headcount, manage KPI-based fee adjustments and delivery-model splits, and track budget burn.
• Ownership of program KPIs and proactive course-correction experience.
• High tolerance for ambiguity.
• Nice to have: experience scaling a distributed team.
• Nice to have: identifying expansion opportunities across an account portfolio.
• Nice to have: familiarity with generative AI tools in a creative or marketing context.
• Nice to have: background in agency operations, martech, or enterprise software adoption programs.
• Nice to have: experience partnering with a recruiting or talent team on a live hiring pipeline.

Aufgaben

• Set the internal operating rhythm, lead weekly full-team syncs and recurring senior-leadership huddles.
• Own the program's voice with the client and internal leadership through executive readouts, written updates, and progress tracking.
• Serve as primary contact for the client's program leadership on program-level matters.
• Adapt the engagement model as the partner organization evolves.
• Intervene with the client when requests are unreasonable and protect the team.
• Partner with Legal, Finance, and leadership to negotiate and close contract renewals.
• Maintain fluency in contract mechanics, redlines, rate structures, and budget tracking.
• Track program KPIs and course-correct when forecasts drift off track.
• Partner with recruiting on hiring strategy, screening criteria, and final hiring decisions.
• Resolve client leadership performance concerns about team members.
• Own and update onboarding curriculum; monitor team capacity and workload.
• Maintain program artifacts, reusable playbooks, tools, documentation, and processes.

Kenntnisse

Program Delivery Management

Executive Stakeholder Management

Contract Negotiation

KPI Tracking

Onboarding Curriculum Creation

Playbook Maintenance

Cross-Functional Synthesis

AI-Augmented Systems

Performance Management

Tools

Tracking Systems

Documentation Tools

Collaboration Platforms

Generative AI Tools

Jobbeschreibung

• Set the internal operating rhythm, lead weekly full-team syncs and recurring senior-leadership huddles
• Own the program's voice with the client and internal leadership through executive readouts, written updates, and progress tracking
• Serve as primary contact for the client's program leadership on program-level matters
• Adapt the engagement model as the partner organization evolves
• Intervene with the client when requests are unreasonable and protect the team
• Partner with Legal, Finance, and leadership to negotiate and close contract renewals
• Maintain fluency in contract mechanics, redlines, rate structures, and budget tracking
• Track program KPIs and course-correct when forecasts drift off track
• Partner with recruiting on hiring strategy, screening criteria, and final hiring decisions
• Resolve client leadership performance concerns about team members
• Own and update onboarding curriculum; monitor team capacity and workload
• Maintain program artifacts, reusable playbooks, tools, documentation, and processes

Requirements

• Background in program/client delivery management, ideally within a staff-augmentation, matrix organization, consulting, or professional-services model
• Comfort owning a portfolio of engagements without running any single one directly
• Demonstrated executive stakeholder management with senior client-side executives (VP/Director+) and internal C-suite leadership
• Strong, tone-adaptive communication
• Informal leadership using trust and communication rather than positional authority
• Experience creating and maintaining trackers, onboarding curricula, and playbooks
• Ability to synthesize cross-functional information into clear, AI-augmented systems
• Ability to negotiate and close SOWs, plan and account for headcount, manage KPI-based fee adjustments and delivery-model splits, and track budget burn
• Ownership of program KPIs and proactive course-correction experience
• High tolerance for ambiguity
• Nice to have: experience scaling a distributed team
• Nice to have: identifying expansion opportunities across an account portfolio
• Nice to have: familiarity with generative AI tools in a creative or marketing context
• Nice to have: background in agency operations, martech, or enterprise software adoption programs
• Nice to have: experience partnering with a recruiting or talent team on a live hiring pipeline

Core Competencies

Demonstrates expertise in program and client delivery management, with a strong focus on executive stakeholder management and effective communication. Proficient in negotiating contracts, managing KPIs, and adapting engagement models to meet evolving client needs.

Highest-signal resume keywords

• Program Delivery Management
• Executive Stakeholder Management
• Contract Negotiation
• KPI Tracking and Course-Correction
• Onboarding Curriculum Development

Hard Skills

• Program Management
• KPI Tracking
• Contract Mechanics
• Budget Tracking
• SOW Negotiation
• Onboarding Curriculum Creation
• Playbook Maintenance
• Cross-Functional Synthesis
• AI-Augmented Systems
• Performance Management

Soft Skills

• Tone-Adaptive Communication
• Informal Leadership
• Trust Building
• Conflict Resolution
• High Tolerance for Ambiguity

Industry Keywords

• Staff-Augmentation
• Matrix Organization
• Consulting
• Professional Services
• Agency Operations
• Martech
• Enterprise Software Adoption

Tools & Technologies

• Generative AI Tools
• Tracking Systems
• Documentation Tools
• Collaboration Platforms