Program Manager – Customer Success

Jobtailor; Deutschland; Remote; EUR 110.000 - 150.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Senior Technical Program Manager to own end-to-end delivery for enterprise ecosystem accounts in a fully remote, globally distributed environment. You will lead multi-team deliveries, drive renewals and expansions, and coordinate with client engineering groups on architecture and requirements.

The role demands deep blockchain knowledge, proficiency in Solidity or Rust, strong client relationship skills, and exceptional communication across time zones.

Qualifikationen

• 5+ years in Technical Program/Account Management or related customer-facing role.
• Experience delivering complex multi-stakeholder technical projects on time and within scope.
• Deep blockchain knowledge of L1/L2 infrastructure and open-source models.
• Solidity or Rust reading proficiency, or cybersecurity experience.
• Excellent English with strong written and verbal communication.

Aufgaben

• Own end-to-end lifecycle of strategic ecosystem accounts from kickoff through renewal and expansion.
• Serve as primary contact and trusted advisor for clients.
• Lead client kickoffs and manage scope through change orders.
• Oversee audit delivery, quality review, and publishing.
• Escalate risks to leadership.
• Governance: RASCI matrices, workstreams, cadence, and reporting metrics.
• Maintain milestone plans, RAID logs, and program artifacts.
• Provide executive-level status reports for clients and leadership.
• Coordinate architecture and requirements sessions with client engineering teams.
• Oversee delivery across audit and engineering teams, backlogs, sprints, stage gates.
• Provide go/no-go recommendations at milestones.
• Manage dependencies with repositories, audits, and vendor onboarding.
• Synchronize timelines with third-party providers and partners.
• Facilitate stakeholder coordination, risk management, and regulatory readiness governance.
• Maintain account intelligence on ecosystem goals and funding landscapes.
• Collaborate with Sales, Secure Development, Security Services, Growth on upsells and renewals.
• Review codebases at a high level for estimation and technical conversations.
• Monitor resource utilization and delivery metrics.
• Leverage GitHub, Notion, Slack, HubSpot, Linear to streamline workflows.
• Provide exceptional client care across touchpoints.

Kenntnisse

Technical Program Management

Blockchain Ecosystems

Solidity & Rust

Client Relationship

Multi-stakeholder Management

Tools

GitHub

Notion

Slack

HubSpot

Linear

Jobbeschreibung

• Own the full lifecycle of strategic ecosystem accounts from kickoff through delivery, renewal, and expansion
• Serve as the primary point of contact and trusted advisor for each client
• Lead client kickoffs and manage scope through a structured change-order process
• Oversee end-to-end audit delivery, quality review, and publishing
• Proactively escalated risks to internal leadership
• Administer engagement governance, including RASCI matrices, workstream structures, engagement models, cadence, and reporting metrics
• Maintain milestone plans, scope/MVP definitions, RAID logs, risk and compliance registers, and other program artifacts
• Formulate executive-level status reports for clients and internal leadership
• Coordinate architecture and requirements sessions with client engineering teams
• Oversee delivery across audit and engineering teams, including backlogs, sprints, and stage gates
• Provide formal go/no-go recommendations at key milestones
• Manage technical dependencies such as repository access, audit cycles, vendor onboarding, and contractual or SOW-related blockers
• Synchronize delivery timelines and technical specifications with third-party infrastructure providers and partners
• Facilitate stakeholder coordination, dependency mapping, risk management, and regulatory-readiness governance
• Maintain account intelligence on ecosystem goals, technology stacks, governance, roadmaps, and funding landscapes
• Partner with Sales, Secure Development, Security Services, and Growth on upsells, renewals, recurring revenue, subscriptions, and go-to-market use cases
• Review codebases at a high level for estimation and hold technical conversations with client engineering teams
• Monitor resource utilization, allocation, delivery metrics, and on-time delivery
• Use GitHub, Notion, Slack, HubSpot, and internal automation tools to streamline workflows
• Provide exceptional client care across all account touchpoints

Requirements

• 5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a closely related customer-facing technical role
• Proven track record managing complex, multi-stakeholder technical delivery on time and within scope, and managing a book of business with renewal and expansion responsibility
• Technical background sufficient to review code at a high level for estimation and hold credible conversations about smart contract architecture
• Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and open-source business models
• Genuine passion for the blockchain space
• Solidity or Rust reading proficiency, or hands-on cybersecurity experience
• Exceptional relationship-building skills
• Experience managing renewal cycles, negotiating change orders, and building account expansion narratives
• Ability to manage multiple complex engagements concurrently across many stakeholders and time zones
• Advanced English with excellent written and verbal communication
• Comfortable presenting to a CTO and a CFO in the same meeting
• Advanced knowledge of GitHub, Notion, Linear, Slack, and HubSpot
• Comfortable working in a fully remote, async-first, globally distributed environment

Core Competencies

Demonstrates expertise in Technical Program Management and Technical Account Management, with a strong focus on managing complex, multi-stakeholder technical delivery and account expansion in blockchain ecosystems. Proficient in stakeholder coordination, risk management, and utilizing tools like GitHub and HubSpot to enhance client engagement and delivery metrics.

Highest-signal resume keywords

• Technical Program Management
• Blockchain Ecosystems
• Solidity or Rust Proficiency
• Client Relationship Management
• GitHub and HubSpot Expertise

Hard Skills

• Technical Program Management
• Blockchain Ecosystems
• Solidity Proficiency
• Rust Proficiency
• Technical Delivery Management
• Change Order Negotiation
• Risk Management
• Stakeholder Coordination
• Code Review
• Account Expansion Management

Soft Skills

• Exceptional Relationship-Building Skills
• Advanced Communication Skills
• Presentation Skills

Industry Keywords

• Customer Success
• Engagement Management
• Solutions Architecture
• Open-Source Business Models
• Multi-Stakeholder Management

Tools & Technologies

• GitHub
• Notion
• Slack
• HubSpot
• Linear