Client Delivery & Executive Operations Manager

Hirezar; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Hirezar, a fast-growing U.S. HR consulting firm serving private equity firms and their portfolio companies, seeks an offshore Client Delivery & Operations Manager to run client PMO, strengthen internal systems, and act as an operational partner to our Founder & CEO.

This unique role blends Client PMO management, Executive Operations, and AI-forward business operations, with a 25–30 hour core week and responsibilities across internal systems, CRM, deck creation, social content, and website upkeep.

Aufgaben

• Create and maintain integrated client project plans with milestones and owners.
• Chase inputs from client stakeholders and surface risks before deadlines.
• Support the Founder with 20+ operational tasks and context sharing.
• Prepare agendas, pre‑reads, notes, updates for weekly client meetings.
• Support consultants by organizing deliverables and timelines.

Jobbeschreibung

The Opportunity

We are a fast-growing U.S. HR consulting firm serving private equity firms and their portfolio companies. We work alongside CEOs, CFOs, and CHROs on high-stakes talent, organization, and transformation priorities. Our work is fast-moving, client-facing, and highly practical: we help leadership teams turn strategy into action.

We are hiring a smart, hands‑on, offshoreClient Delivery & Operations Manager to run client project management, strengthen the internal systems behind the firm, and serve as a proactive, \"10-steps-ahead\" operational partner to our Founder & CEO.

This is a unique hybrid role that combines Client PMO Management (driving complex client deliverables across external stakeholders), Executive Operations & Founder Enablement (inbox, calendar, travel, and priority management), and AI-Forward Business Operations (process automation, marketing collateral support, and website maintenance).

How the Role Is Structured

• ~25–30 Hours/Week (Core Priority): Client Delivery & PMO Management: Managing client‑specific scopes of work, tracking deliverables across multiple client stakeholders, surfacing roadblocks, and ensuring deadlines are met.


• ~20–25% of Capacity: Founder Enablement & Executive Support: Daily inbox triage, calendar management, travel coordination, and executive follow‑through for the Founder.


• Remaining Capacity: Operations, AI Workflows & Growth Support: Internal systems improvement, CRM/prospecting management, deck creation, social media/LinkedIn support, and light website upkeep.

When responsibilities compete, the priority order is: active client commitments and deliverables; urgent Founder support; internal operations; then prospecting and marketing support.

Key Responsibilities

1. Core Client Transformation PMO (Client Delivery & Deliverable Tracking)

• Client‑Side Workplan Ownership: Create and maintain integrated project plans across client engagements—tracking milestones, dependencies, task owners, and due dates.


• Drive Stakeholder Accountability: This is not just internal tracking. You will actively manage project plans across all client stakeholders—chasing missing inputs, following up on client tasks (e.g.,\"Client hasn't sent us X, Y, Z\"), and surfacing risks before deadlines slip.


• Support the Business Lead: While the Founder remains the primary client spokesperson, you manage the 20+ operational tasks beneath the surface—sharing context internally to get client deliverables across the finish line.


• Proactive Gap‑Filling: Act as a smart go‑getter who uses existing project context and materials to fill in gaps, anticipate delays, and take initiative to ensure client deadlines are hit.


• Executive‑Ready Cadence: Build agendas, pre‑reads, concise meeting notes, status updates, and weekly visibility reports (on track, at risk, blocked) for recurring client meetings.


• Support Consultant Teams: Help internal and external consultants organize deliverables, maintain momentum, and connect workstreams without replacing subject‑matter experts.

2. Founder Enablement & Executive Support (~20–25%)

• Be 10 Steps Ahead: Serve as the Founder's operational backbone—anticipating needs, preparing digital documents before meetings, and ensuring he knows exactly where he needs to be and what needs to happen.


• Daily Inbox Management: Triage the Founder's email daily across multiple channels, flag high‑priority items, handle routine follow‑ups, and queue drafted responses for review using AI workflow tools.


• Calendar & Schedule Ownership: Manage complex client and internal scheduling, resolve calendar conflicts, protect focus time, and coordinate travel logistics.


• Priority Tracking & Closing Loops: Maintain a live view of the Founder’s commitments and decisions; proactively chase information to close open operational loops.

3. Client Lifecycle & Portfolio Operations

• Seamless Onboarding: Set up client workspaces, files, contacts, meeting cadences, project plans, and communication norms so engagements start cleanly.


• Active Portfolio View: Maintain a single, reliable view of priorities, deliverables, owners, timelines, risks, and consulting capacity across all clients.


• Offboarding & Archiving: Close out deliverables, organize final materials, capture lessons learned, and archive project files professionally.


• Bench Coordination: Track commitments from employees, contractors, and specialist partners to ensure smooth project handoffs.

4. AI-Forward Operating System, Systems & Multi‑Hat Execution

• AI as a Force Multiplier: Actively leverage AI tools (Claude, ChatGPT, Granola, Superhuman) to synthesize information, draft client communications, create meeting outputs, write SOPs, and speed up delivery.


• Marketing & Deck Support: Create polished, on‑brand presentation decks, sales materials, one‑pagers, and promotional collateral at the Founder's direction.


• LinkedIn & Social Media Management: Support company and Founder LinkedIn activity—updating prospect