Manager, Partnership Management

Jobtailor; Deutschland; Remote; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor is hiring for a Director of Partner Success in Germany. You will lead a team managing state, district, and school partnerships through the assessment lifecycle, driving readiness, adoption, and issue resolution.

You will oversee cross-functional collaboration, ensure on-time delivery within budget, and maintain strong relationships with partners while identifying improvement opportunities to boost satisfaction and outcomes.

Qualifikationen

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, or related functions.
• Proven success in leading and developing high-performing teams with coaching and mentoring.
• Experience managing complex customer relationships and acting as escalation point for issues.
• Strong program and project management skills including budgets, risks, and cross-functional initiatives.
• Ability to influence across Product, Technology, Operations, and Support teams.
• Excellent communication, facilitation, negotiation, and presentation skills.
• Willingness to travel up to 25%.

Aufgaben

• Lead a team of Partner Success professionals supporting state, district, and school partners throughout the assessment lifecycle
• Oversee partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management
• Ensure successful delivery of assigned programs and services while meeting cost, quality, and schedule commitments
• Build and maintain relationships with state, district, and school partners
• Lead customer readiness, implementation, training, and adoption planning
• Serve as escalation point for complex customer concerns, risks, and delivery issues
• Identify continuous improvement opportunities and improve customer satisfaction
• Oversee assessment programs or strategic customer relationships
• Coordinate cross-functional teams to deliver program commitments
• Monitor schedules, risks, issues, budgets, and milestones
• Ensure compliance with contractual requirements and delivery expectations
• Lead forecasting, planning, and business reviews
• Manage program financials, revenue/margin plans, forecasts, budgets, and costs
• Coach, develop, mentor, and manage performance of Partner Success professionals
• Establish goals, priorities, and performance expectations
• Foster accountability, collaboration, customer focus, and continuous improvement
• Drive process improvements and scalable practices across Partner Success
• Partner with cross-functional leaders to improve communication, coordination, and execution
• Identify and mitigate delivery, customer, and operational risks

Kenntnisse

Program Management

Customer Relationship Management

Team Leadership

Financial Performance Management

Continuous Improvement

Stakeholder Engagement

Risk Management

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

• Lead a team of Partner Success professionals supporting state, district, and school partners throughout the assessment lifecycle
• Oversee partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management
• Ensure successful delivery of assigned programs and services while meeting cost, quality, and schedule commitments
• Build and maintain relationships with state, district, and school partners
• Lead customer readiness, implementation, training, and adoption planning
• Serve as escalation point for complex customer concerns, risks, and delivery issues
• Identify continuous improvement opportunities and improve customer satisfaction
• Oversee assessment programs or strategic customer relationships
• Coordinate cross-functional teams to deliver program commitments
• Monitor schedules, risks, issues, budgets, and milestones
• Ensure compliance with contractual requirements and delivery expectations
• Lead forecasting, planning, and business reviews
• Manage program financials, revenue/margin plans, forecasts, budgets, and costs
• Coach, develop, mentor, and manage performance of Partner Success professionals
• Establish goals, priorities, and performance expectations
• Foster accountability, collaboration, customer focus, and continuous improvement
• Drive process improvements and scalable practices across Partner Success
• Partner with cross-functional leaders to improve communication, coordination, and execution
• Identify and mitigate delivery, customer, and operational risks

Requirements

• Bachelor's degree or equivalent combination of education and experience
• 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions
• Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development
• Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues
• Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives
• Proven ability to influence and collaborate across Product, Technology, Operations, Measurement, Content, and Customer Support teams
• Strong communication, facilitation, negotiation, and presentation skills
• Ability to effectively engage customers, executive leadership, and internal stakeholders
• Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives
• Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability
• Position may require up to 25% travel
• Pearson is an Equal Opportunity Employer and a member of E-Verify

Core Competencies

Demonstrates expertise in leading customer-facing programs and managing complex partner relationships while ensuring compliance with contractual requirements. Proven ability to drive continuous improvement initiatives and foster collaboration across cross-functional teams.

Highest-signal resume keywords

• Program Management
• Customer Relationship Management
• Team Leadership
• Financial Performance Management
• Continuous Improvement

ATS Optimization Keywords

Hard Skills

• Project Management
• Budget Management
• Risk Management
• Forecasting
• Performance Management

Soft Skills

• Communication
• Collaboration
• Negotiation
• Facilitation
• Coaching

Industry Keywords

• Partner Success
• Assessment Delivery
• Customer Satisfaction
• Operational Risks
• Stakeholder Engagement