Delivery Director – Consulting

Jobtailor; Deutschland; Hybrid; EUR 121.000 - 164.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Senior Delivery Leader to oversee the Eastern US delivery portfolio, aligning scope, estimates, staffing, and margin achievement across global teams. You will drive delivery excellence with Enterprise AI initiatives and ServiceNow domains, partnering with Sales and cross-functional teams to expand accounts.

Responsibilities include mentoring delivery staff, forecasting resources, and maintaining client trust while achieving regional KPIs like bookings, CSAT, and

Qualifikationen

• 12+ years of professional services or consulting experience.
• 8–12 years leading delivery portfolios and large distributed teams.
• Advanced certifications in Agile, PMP, SCRUM, or ServiceNow SPM preferred.

Aufgaben

• Oversee delivery quality and customer satisfaction across all projects in the Eastern United States
• Act as a senior escalation point and trusted advisor to client executives
• Ensure projects are staffed for success in collaboration with Resource Management and Delivery Excellence teams
• Maintain compliance with NewRocket methodologies, margin control, and continuous improvement practices
• Engage on key projects to guide direction, resolve issues, and uphold delivery excellence
• Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement
• Drive efficient utilization of global delivery resources, including collaboration with India teams
• Ensure smooth Sales-to-Delivery handoffs, aligning scope, estimates, and staffing needs
• Partner with Eastern US Sales leaders to expand accounts, secure new logos, and drive bookings growth
• Lead, coach, and mentor delivery team members
• Oversee career progression, hiring, and performance management for delivery talent
• Foster collaboration, trust, and high performance consistent with NewRocket's values
• Achieve regional KPIs including bookings, revenue under management, margin, CSAT, and utilization
• Strengthen Eastern US client relationships to drive expansion opportunities
• Represent the region in cross-company delivery initiatives and align with corporate goals

Kenntnisse

Program Management

Project Management

ServiceNow Knowledge

Enterprise AI Delivery

Leadership

Communication

Collaboration

Client Trust Building

Performance Management

Ausbildung

Bachelor's degree or equivalent

Tools

ServiceNow

Agile

PMP

SCRUM

ServiceNow SPM

Jobbeschreibung

• Oversee delivery quality and customer satisfaction across all projects in the Eastern United States


• Act as a senior escalation point and trusted advisor to client executives


• Ensure projects are staffed for success in collaboration with Resource Management and Delivery Excellence teams


• Maintain compliance with NewRocket methodologies, margin control, and continuous improvement practices


• Engage on key projects to guide direction, resolve issues, and uphold delivery excellence


• Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement


• Drive efficient utilization of global delivery resources, including collaboration with India teams


• Ensure smooth Sales-to-Delivery handoffs, aligning scope, estimates, and staffing needs


• Partner with Eastern US Sales leaders to expand accounts, secure new logos, and drive bookings growth


• Lead, coach, and mentor direct and indirect delivery team members


• Oversee career progression, hiring, and performance management for delivery talent


• Foster collaboration, trust, and high performance consistent with NewRocket's values


• Achieve regional KPIs including bookings, revenue under management, margin, CSAT, and utilization


• Strengthen Eastern US client relationships to drive expansion opportunities


• Represent the region in cross-company delivery initiatives and align with corporate goals

Requirements

• 12+ years of professional services or consulting experience, including 8-12 years in program/project management


• 5+ years leading delivery portfolios and managing large, distributed teams


• Strong knowledge of ServiceNow domains, delivery methodologies, and portfolio management best practices


• Deep knowledge of consulting, professional services, enterprise delivery, and client-account management


• Deep knowledge of portfolio, program, and project-management methodologies and delivery governance


• Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption


• Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences


• Proven ability to build client trust, mitigate risk, and manage financial performance of services portfolios


• Excellent leadership, communication, and collaboration skills, with experience across multiple time zones


• Bachelor's degree or equivalent required


• Advanced certifications in Agile, PMP, SCRUM, or ServiceNow SPM preferred

Core Competencies

Demonstrates extensive experience in program and project management, with a strong focus on delivery excellence, client-account management, and enterprise AI delivery. Proven ability to lead and mentor teams while achieving regional KPIs and fostering client relationships.

Highest-signal resume keywords

• Program Management


• Project Management


• ServiceNow Knowledge


• Enterprise AI Delivery


• Leadership and Mentoring

ATS Optimization Keywords

Hard Skills

• Portfolio Management


• Delivery Methodologies


• Governance Practices


• Workflow Automation


• Data Readiness


• Cloud Platforms


• AI Governance


• Generative AI


• LLMs


• Agentic AI

Soft Skills

• Leadership


• Communication


• Collaboration


• Client Trust Building


• Performance Management

Certifications & Qualifications

• Agile Certification


• PMP Certification


• SCRUM Certification


• ServiceNow SPM Certification

Industry Keywords

• Professional Services


• Consulting


• Delivery Excellence


• Client-Account Management


• Cross-Company Initiatives

Tools & Technologies

• ServiceNow


• Agile


• PMP


• SCRUM


• ServiceNow SPM