Customer Care Associate

Embedded Shishya; Deutschland; Vor Ort; EUR 18.752 - 26.708; Vollzeit

Benefits dieser Stelle

Work-from-home

Training

Equipment provided

Career growth

Meaningful work

Zusammenfassung

Embedded Shishya is seeking a Customer Care Associate to support members by answering incoming calls, resolving healthcare-related questions, and coordinating follow-up. You will be part of a team focused on service, accuracy and outcomes, helping people get the answers they need.

Responsibilities include handling calls, researching information, making outbound calls when needed, and ensuring data accuracy while complying with HIPAA and COBRA guidelines.

Qualifikationen

• At least one year of customer service experience, preferably in healthcare or insurance.
• Strong communication skills with ability to explain complex information clearly.
• Detail-oriented and organized across multiple systems.

Aufgaben

• Handle inbound calls and explain healthcare benefits, services and provider options clearly.
• Identify member needs, research information and determine next steps or referrals.
• Make outbound calls to complete research or deliver updates.
• Collect and update member demographic data in the system.
• Follow HIPAA/ COBRA guidelines and company procedures.

Kenntnisse

Clear communication

Detail-oriented

Self-motivated

Empathy

Ability to explain complex info

Jobbeschreibung

Role Overview

As a Customer Care Associate, you will support members by answering incoming calls, resolving healthcare-related questions, and coordinating follow-up. You’ll be part of a team focused on service, accuracy and outcomes, helping people get the answers they need.

Responsibilities

• Handle incoming calls and provide clear explanations of healthcare benefits, services, and provider options.
• Identify member needs, research information, and determine next steps or referrals.
• Make outbound calls as needed to complete research or deliver updates.
• Collect and update member demographic data in the system.
• Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines.
• Transfer inquiries to appropriate internal or external contacts when needed.

Qualifications

• At least one year of customer service experience, preferably in healthcare, insurance, benefits or call center environment.
• Strong communication skills, with ability to explain complex information clearly and build rapport.
• Detail-oriented, organized, and able to navigate multiple systems while maintaining accuracy.
• Comfortable handling a high volume of inbound calls with professionalism, empathy and accuracy.
• Self‑motivated and productive in a remote work environment.
• Adaptable and willing to learn healthcare knowledge and systems.

Benefits

• Work‑from‑home opportunity.
• Comprehensive training and equipment provided.
• Competitive starting hourly rate of $16.50 plus medical, dental, vision, tuition assistance, PTO, paid holidays, and a 401(k) with company match.
• Growth and development opportunities within the company.
• Meaningful work that helps individuals navigate healthcare.

Work Environment

Fully remote; must maintain a dedicated, HIPAA‑compliant workspace with sufficient desk space, dual‑monitor workstation, and reliable high‑speed internet (minimum 200Mbps). Must work in a professional, distraction‑free environment during scheduled hours.