Clinical Support Representative – Full-Time, Mid-Shift

Jobtailor; Deutschland; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a remote support specialist to effectively communicate with hospital staff and physicians, handle high-volume calls, and coordinate IT-related tasks within a healthcare context.

The role requires at least a year of experience in call centers or healthcare IT, strong communication skills, and the ability to learn new software in a fast-paced, remote work environment.

Qualifikationen

• High School Diploma, GED or Equivalent certification required.
• At least one year of experience in a call center, healthcare, or IT.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and collaboration tools.
• Ability to learn software and systems.
• Excellent phone and customer service with high attention to detail.
• Flexible and adaptable in a fast-paced environment.
• Ability to work remotely in a high-growth, fast-paced organization.

Aufgaben

• Communicate with hospital staff and physicians to ensure timely patient care.
• Answer incoming calls to the consult center and collect patient information.
• Coordinate paperwork and ensure images are uploaded to VidiStar.
• Set up video conferencing exam units and testing connections.
• Handle inbound/outbound calls courteously for employees, clients and specialists.
• Provide Tier 1 technical support to hospitals and company physicians.
• Facilitate hand-offs to Tier 2 IT support.
• Report SLA or goal failures to supervisor immediately.
• Complete other tasks as needed.

Kenntnisse

Strong communication skills

Excellent phone/customer service

Attention to detail

Flexibility and adaptability

Remote work capability

Ability to learn software

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Collaboration tools

Jobbeschreibung

Responsibilities

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Courteously answer all incoming calls to the consult center and accurately take down patient information
• Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results
• Coordinate paperwork, ensure images uploaded from client hospitals to VidiStar, set up video conferencing exam‑units and testing connections
• Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists
• Provide Tier 1 technical support to hospitals and to company physicians
• Facilitate and confirm timely hand‑off to Tier 2 IT support
• Report any failure of SLA or company goals or conflicts to supervisor immediately
• Complete other tasks as needed

Requirements

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral)
• Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems
• Ability to learn software and systems
• Excellent phone/customer service skills along with high attention to detail
• Flexibility and adaptability in a fast‑paced environment
• Ability to quickly learn and adapt to new technologies and systems
• Ability to excel in a remote work setting, high growth and fast‑paced organization