Partner Success Specialist

Jobtailor; Deutschland; Remote; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a dedicated Partner Success Specialist to support reseller partners by handling inquiries, processing orders, and ensuring accurate pricing and product details. You will own issues from receipt to resolution in a remote, high-volume environment.

You will collaborate with Finance, Warehouse, Sales, Customer Service, and Marketing to maintain records, communicate policy changes, and build strong partner relationships for long-term success.

Qualifikationen

• 1+ years of experience in customer-facing, order support, or customer success roles.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong typing and data-entry proficiency.
• Excellent organizational and time-management skills.

Aufgaben

• Serve as a primary contact for reseller partners and monitor a shared inbox.
• Process reseller orders, review POs, confirm pricing/product information.
• Resolve order discrepancies and assist with product information, pricing, and shipping.
• Own assigned work from receipt to resolution and communicate progress to partners.

Kenntnisse

Customer-facing

Order management

Data entry

Attention to detail

Communication skills

Time management

Tools

ERP Systems

CRM Systems

Order-Management Systems

Shared-Inbox Systems

Microsoft Teams

Jobbeschreibung

• Serve as a primary point of contact for reseller partners


• Monitor a shared team inbox and respond to inquiries within established service expectations


• Process reseller orders, including reviewing purchase orders and confirming pricing and product information


• Resolve order discrepancies


• Assist partners with product information, pricing, availability, order status, shipping, returns, and account-related needs


• Own assigned work from initial receipt through resolution


• Follow up with partners and internal teams


• Prioritize workload based on urgency, established processes, and business needs


• Research questions independently and escape issues clearly and promptly when required


• Partner with Finance, Warehouse, Sales, Customer Service, Marketing, and other internal departments


• Maintain accurate records and documentation within company systems


• Communicate policies and operational changes to partners


• Build strong reseller relationships while representing Safe Life professionally


• Contribute to team coverage during high-volume periods or teammate absences


• Participate in training, coaching, and team meetings


• Support additional Partner Success initiatives and projects as assigned

Requirements

• 1+ years of experience in customer-facing, order support, account support, or customer success role


• Proficient in Microsoft Office (Word, Excel, Outlook)


• Strong typing and data-entry proficiency


• Accuracy and attention to verification when entering and reviewing information


• Strong written and verbal communication skills


• Excellent organizational and time-management skills


• Ability to manage multiple priorities in a high-volume environment


• Strong attention to detail with orders, pricing, product information, and partner requests


• Demonstrated ownership and accountability


• Sound judgment on when to resolve independently versus escape


• Comfortable following established processes while adapting as they evolve


• Professional, solutions-oriented communication style


• Collaborative mindset, openness to feedback and coaching, and willingness to support teammates cross-functionally


• Comfortable learning and working across multiple systems and platforms


• Ability to work in a remote environment, including extended periods of sitting and computer use


• Ability to communicate effectively via phone, video, email, and Teams


• B2B customer, dealer, distributor, or reseller partner support experience is nice to have


• Experience with ERP, CRM, order-management, or shared-inbox systems is nice to have


• Experience in medical devices, healthcare, safety, distribution, or related industries is nice to have

Core Competencies

Demonstrates strong customer support capabilities with a focus on order management, effective communication, and relationship building with reseller partners. Proficient in managing multiple priorities while maintaining accuracy and attention to detail in a high-volume environment.

Highest-signal resume keywords

• Customer-Facing Experience


• Order Management


• Microsoft Office Proficiency


• Strong Communication Skills


• Attention to Detail

Hard Skills

• Order Processing


• Data Entry Proficiency


• Accuracy Verification


• Time Management


• Problem Resolution

Soft Skills

• Organizational Skills


• Collaborative Mindset


• Solutions-Oriented Communication


• Openness to Feedback


• Ownership and Accountability

Industry Keywords

• B2B Customer Support


• Reseller Partner Support


• Medical Devices


• Healthcare


• Distribution

Tools & Technologies

• ERP Systems


• CRM Systems


• Order-Management Systems


• Shared-Inbox Systems


• Microsoft Teams