Technical Account Manager, Commercial

Jobtailor; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a technically skilled Customer Success professional to own post-sales relationships and drive enterprise onboarding. You will align with executives, conduct quarterly reviews, and stand up automation that scales the Technical Success practice across CI/CD environments.

You’ll collaborate with Engineering on integration issues, security postures, and product feedback while supporting customers through onboarding workshops and deep-dives.

Qualifikationen

• 3 years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar).
• 1+ years as the dedicated point of contact, with emphasis on quarterly health checks and success.
• Background in DevSecOps, Linux systems, networking, or Docker.
• Experience with CI/CD platforms such as GitHub Actions, Jenkins, or CircleCI.
• Ability to read and reason about JavaScript, Python, and TypeScript code.
• Familiarity with APIs, webhooks, and SaaS integration patterns.
• Hands-on with package managers and production troubleshooting with engineering teams.
• Clear written and verbal communication with developers, security practitioners, and executives.
• Willingness to travel for customer and company meetings as needed.

Aufgaben

• Own post-sales customer relationships as the main contact and technical advisor.
• Strategize with Account Executives on upsells, renewals and expansions.
• Lead technical onboarding for enterprise customers through full integration.
• Configure CI/CD systems, build pipelines, IDEs, and internal tooling.
• Build onboarding playbooks, scripts, and automations.
• Investigate and resolve integration, configuration, and compatibility issues.
• Respond to customer issues in dedicated Slack channels.
• Escalate issues to Engineering and follow through to resolution.
• Conduct discovery conversations, architecture reviews, and security posture assessments.
• Deliver workshops, office hours, and deep-dives to drive adoption.
• Bring technical feedback to Product and Engineering.
• Contribute documentation and internal tooling to scale Technical Success.

Kenntnisse

Customer facing

Communication

Problem solving

Collaboration

Adaptability

Tools

GitHub Actions

Jenkins

CircleCI

Slack

Internal Tooling

Jobbeschreibung

• Own post-sales customer relationships as the main point of contact and technical advisor


• Strategize with Account Executives on upsells, renewals, and expansions


• Build customer relationships and align executives with Champions


• Conduct Quarterly Business Reviews with strategic customers


• Build measurable customer success plans


• Lead technical onboarding for new enterprise customers through full integration


• Configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling


• Build onboarding playbooks, scripts, and automations


• Investigate and resolve integration, configuration, and compatibility issues


• Respond to customer issues in dedicated Slack channels


• Use logs and telemetry to identify root causes and document fixes


• Escalate issues to Engineering and follow through to resolution


• Conduct discovery conversations, architecture reviews, and security posture assessments


• Deliver workshops, office hours, and deep-dives to drive adoption


• Bring technical feedback and field intelligence to Product and Engineering


• Contribute documentation and internal tooling to scale the Technical Success practice

Requirements

• 3 years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)


• 1+ years as the dedicated point of contact for customers, with emphasis on quarterly health checks and success


• Background in Application Security, DevSecOps, package managers, open-source ecosystems, Linux systems administration, networking, firewalls, or Docker


• Experience with developer tooling and CI/CD platforms such as GitHub Actions, Jenkins, or CircleCI


• Ability to read and reason about JavaScript, Python, and TypeScript code


• Familiarity with APIs, webhooks, and SaaS integration patterns


• Hands-on experience with package managers


• Comfort troubleshooting in production environments alongside engineering teams


• Clear written and verbal communication with developers, security practitioners, and executives


• Willingness to travel for customer and company meetings as needed

Core Competencies

Demonstrates expertise in managing post-sales customer relationships and technical onboarding, with a strong focus on customer success and integration within CI/CD environments. Proficient in troubleshooting and resolving technical issues while effectively communicating with diverse stakeholders.

Highest-signal resume keywords

• Technical Customer-Facing Role


• Application Security


• CI/CD Platforms


• JavaScript, Python, TypeScript


• Clear Communication

Hard Skills

• Technical Onboarding


• Integration Troubleshooting


• Configuration Management


• SaaS Integration Patterns


• Package Managers


• Application Security


• CI/CD Systems


• JavaScript


• Python


• TypeScript

Soft Skills

• Customer Relationship Management


• Clear Communication


• Problem Solving


• Collaboration


• Adaptability

Industry Keywords

• DevSecOps


• Open-Source Ecosystems


• Linux Systems Administration


• Networking


• Firewalls


• Technical Success

Tools & Technologies

• GitHub Actions


• Jenkins


• CircleCI


• Slack


• Internal Tooling