Partner Success Manager (Fully Remote)

Unknown; Deutschland; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Join the team as a key player in managing client accounts and ensuring high performance. You will act as the primary contact for clients, overseeing account health and leading client engagements.

Your role will involve leading project implementations, managing timelines and resources, and ensuring compliance with client requirements. You will also be responsible for developing and presenting performance reports, analyzing metrics, and driving improvements.

Qualifikationen

• Experience in client account management and issue resolution.
• Strong leadership skills in project implementation and delivery.
• Ability to analyze performance metrics and drive improvements.

Aufgaben

• Serve as the primary client contact for account health and issue resolution.
• Lead client implementations by managing project timelines and resources.
• Develop performance reports and analyze results for improvement.

Jobbeschreibung

• Serve as the primary client contact, owning overall account health, SLA performance, and issue resolution.
• Act as the voice of the customer internally and lead regular client engagements.

Implementation & Delivery Leadership:

• Lead client implementations and ongoing delivery by managing project plans, timelines, resources, and risks.
• Coordinate cross-functional teams to ensure seamless execution and timely resolution of escalations.

Operational Performance & Reporting:

• Ensure compliance with client requirements and contractual standards.
• Develop and present performance reporting using SLAs, KPIs, and account metrics; analyze results and drive improvement actions.

Quality Control & Consultant Lifecycle Oversight:

• Design and lead a staffing quality control program across recruiting, onboarding, placement, and client delivery.
• Establish quality benchmarks, conduct audits, monitor consultant lifecycle metrics, and implement corrective actions.