Client Success Manager

Jobtailor; Köln; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Client Relationship Manager to own a portfolio of large accounts in a global business. You will lead client meetings, both virtually and in person, and drive growth by understanding objectives and delivering tailored strategies.

Collaborate with Wellbeing Engagement, Customer Experience, Operations, and Marketing teams to boost user engagement, renewals, and contract negotiations. Fluency in Spanish and English is required; Portuguese is a plus.

Qualifikationen

• Experience managing client relationships in a client-facing position.
• Ability to collaborate with cross-functional teams and solve problems creatively.
• Excellent communication with internal and external clients.
• Detail-oriented with the ability to manage multiple clients/projects concurrently.
• Fluent in Spanish and English; Portuguese is a plus.

Aufgaben

• Own the client relationships for a portfolio of large accounts after the point-of-sale and lead all meetings/communications (virtually and in person).
• Develop client-specific growth strategies and ensure alignment with client objectives.
• Drive initial client launches and ongoing strategic relaunches; partner with internal teams for end-to-end implementation.
• Present and implement best-practice workflows; review member growth, and propose growth strategies.
• Collaborate with Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development to deliver on client and company goals.
• Analyze client data, share findings, and tailor communications to increase user engagement and reduce inactivity.

Kenntnisse

Client relationship management

Cross-functional collaboration

Excellent communication

Data analysis

Multi-client management

Spanish proficiency

English proficiency

Portuguese (nice to have)

Jobbeschreibung

• Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all client meetings/communications virtually and in person.
• Ensure a trusting and valuable relationship with your HR contacts by sharing our mission to improve employee health, engagement, and happiness.
• Understand clients’ objectives and deliver solutions by developing client-specific growth strategies.
• Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Wellhub Wellbeing Engagement Team to assist in end-to-end implementation.
• Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhub updates.
• Collaborate closely with the Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and deliver on client and company goals.
• Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity.
• Own the commercial agenda for the clients in your portfolio, including renewing, expanding, and renegotiating contracts on an annual basis.

Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• An accomplished individual with experience managing client relationships in a client-facing position.
• A dynamic person with the ability to collaborate with cross‑functional teams, work in a team environment, and solve problems creatively and efficiently.
• An excellent communicator, with superior customer service to internal and external clients.
• Detail‑oriented with a deep understanding of managing multiple clients/projects concurrently.
• Fluent in monitoring data, analyzing reports, and leveraging results.
• Able to analyze and improve current job processes/protocols and anticipate/manage change in a quick‑moving global business environment.
• You are an excellent communicator both verbally and written, in Spanish and English. Portuguese is a Plus.

Core Competencies

Demonstrates expertise in managing client relationships and developing tailored growth strategies to enhance user engagement. Proficient in data analysis and communication, with a focus on collaboration across cross‑functional teams to achieve client and company objectives.