Enterprise Client Success Manager (B2B SaaS) (Fully Remote)

Prompt Therapy Solutions, Inc; Deutschland; Remote; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

Prompt Therapy Solutions, Inc. is seeking a Customer Success Manager to drive satisfaction and retention with our largest enterprise clients. You will build strong relationships, deliver exceptional value, and coordinate with cross-functional teams to expand account opportunities.

You will monitor usage trends, translate product data into actionable recommendations for C-suite stakeholders, and ensure a smooth onboarding and ongoing adoption process across accounts.

Aufgaben

• Drive customer satisfaction, retention, and expansion among Prompt's largest customers by building strong relationships and ensuring exceptional value delivery.
• Collaborate cross-functionally to support account growth, own the enterprise onboarding experience, and act as a trusted advisor to C-suite leaders.
• Monitor adoption trends, provide data-driven insights, and translate product usage into actionable recommendations for client success.

Jobbeschreibung

• Drive customer satisfaction, retention, and expansion among Prompt's largest customers by building strong relationships and ensuring exceptional value delivery.
• Collaborate cross-functionally to support account growth, own the enterprise onboarding experience, and act as a trusted advisor to C-suite leaders.
• Monitor adoption trends, provide data-driven insights, and translate product usage into actionable recommendations for client success.