Customer Success Manager – DE

Jobtailor; München; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Enterprise Account Manager in Munich to build and nurture long-term relationships with global Corporate and Enterprise customers. You will act as a trusted advisor to executives at C-level, coordinate delivery across projects, and identify risks early to prevent launch issues.

Partner with clients to realize value and ROI, driving cross-sell and up-sell opportunities while keeping churn at zero.

Qualifikationen

• 3+ years of experience with global Enterprise or Corporate customers.
• Fluent in English with executive-level communication.
• Experience with CRM/ERP/Core systems/Low Code/No Code solutions.
• Experience managing or overseeing software implementations or customizations.
• Strong customer-centric communication and presentation skills.
• Commercial acumen including negotiation and renewal management.
• Excellent time management and efficiency skills.

Aufgaben

• Maintain long-term relationships with strategic Corporate & Enterprise customers.
• Act as trusted advisor to assigned accounts with executive-level communication.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers; identify early red flags.
• Help customers achieve outcomes through product consulting, value realization, and high ROI.
• Grow customers' portfolio through zero churn and active cross- and up-sales.

Kenntnisse

Executive communication

Customer-centric

Presentation skills

Negotiation

Time management

Renewal management

Cross-selling

Churn prevention

CRM

ERP

Tools

CRM

ERP

Core systems

Low Code/No Code

Jobbeschreibung

Responsibilities

• Maintain and develop long‑term relationships with strategic customers of the Corporate & Enterprise segment.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C‑level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch‑related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customers' portfolio through zero churn and active cross‑ and up‑sales.

Requirements

• 3+ years of experience working with global Enterprise or Corporate segment customers;
• Fluent in English — both verbal and written with executive‑level communication.
• Experience with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software;
• Experience managing or overseeing software implementation projects, or customization of corporate software;
• Strong Customer‑Centric Communication and Presentation Skills
• Commercial acumen, including negotiation and renewal management
• Excellent time management and efficiency skills