Operational Key Account Manager (fmd)

Nippon Express Europe; Düsseldorf; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading global logistics service provider in Düsseldorf is seeking an experienced account manager to ensure client satisfaction and operational excellence. The role requires a Bachelor’s degree and at least 3 years in freight forwarding. Candidates must be fluent in English, with strong analytical and communication skills, and proficient in Microsoft Office and CRM systems. This position offers attractive benefits and supports a hybrid work model for a better work-life balance.

Leistungen

Good work-life balance with the possibility to work from home

Individual training and development budget

Attractive salary package

Qualifikationen

• Minimum of 3 years of experience in the freight forwarding industry.
• Extensive knowledge of air and ocean freight business models.
• Proven leadership qualities and team motivation abilities.

Aufgaben

• Serve as the primary contact for assigned key accounts.
• Provide competitive spot-rate quotations across various transport modes.
• Analyze client needs and offer tailored transport solutions.
• Coordinate and conduct regular service reviews.
• Build long-term customer partnerships.

Kenntnisse

Fluent in English (spoken and written)

Strong analytical skills

Effective communication skills

Experience in commercial negotiations

Ability to manage multiple priorities

Ausbildung

Bachelor’s degree in Business, Logistics, or a related field

Tools

Microsoft Office (Excel, PowerPoint)

CRM systems (Salesforce, Tableau)

Jobbeschreibung

Description

The Nippon Express Group is one of the leading global logistics service providers with its Japanese corporation headquartered in Tokyo. We offer a wide range of services including air and ocean freight forwarding, cargo handling, removal services, and warehouse operations. With over 73,000 professionals in 50 countries and regions, the NX Group is renowned for its global presence.

Key Tasks

• Serve as the primary contact for assigned key accounts, ensuring operational excellence, customer satisfaction, and commercial success.
• Provide competitive spot‑rate quotations across air, sea, road, and multimodal transport in close coordination with procurement and pricing teams.
• Analyze client needs and offer tailored transport solutions while identifying upselling opportunities and supporting lead conversion.
• Support Key Account Managers and sales teams with service reviews, KPI tracking, reporting, and strategic account planning.
• Coordinate and conduct regular MBRs/QBRs, monitor performance metrics and implement corrective actions to maintain service quality.
• Manage customer data, pricing, and sales pipelines through CRM tools and oversee RFQ timelines and documentation.
• Ensure smooth business handover to operations, collaborating with internal stakeholders to maintain service consistency and quality standards.
• Build long‑term customer partnerships, fostering growth opportunities and aligning global capabilities with client needs.

Requirements

• Bachelor’s degree in Business, Logistics, or a related field; an advanced degree or relevant industry certifications are advantageous.
• Minimum of 3 years of experience in the freight forwarding industry, ideally within a vertical division.
• Fluent in English (spoken and written); additional language skills (e.g. Dutch, French, German, or Japanese) are a plus.
• Extensive knowledge of air and ocean freight business models with a solid understanding of key account management and sales processes.
• Demonstrated ability to deliver presentations, conduct commercial negotiations, and build lasting client relationships.
• Strong analytical, organizational, and communication skills; able to manage multiple priorities in a dynamic environment.
• Proven leadership qualities, including sound decision‑making and team motivation capabilities.
• Proficiency in Microsoft Office (particularly Excel and PowerPoint) and experience with CRM systems such as Salesforce, Tableau, and spot platforms.

Benefits

• A permanent position within a leading logistics company.
• Stimulating tasks within a diverse and international environment with world‑renowned customers.
• Great team members who will help you onboard quickly.
• Good work‑life balance with the possibility to work from home (hybrid or remote model).
• Individual training and development budget.
• Attractive salary package.

Employment Type

Full‑Time