Onboarding Manager, SaaS

Jobtailor; München; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor in Munich seeks an Onboarding Manager to lead customer implementations of our loyalty platform from contract to go-live. You will translate business requirements into scalable, product‑aligned solutions and guide customers toward best practices for long‑term success.

You will actively monitor project progress, quality, and dependencies, collaborating with business and IT teams in enterprise environments to ensure a smooth implementation.

Qualifikationen

• 3+ years of experience in project management, onboarding, or implementing SaaS, software, or platform solutions.
• Experience collaborating with business and IT teams in B2B or enterprise environments.
• Understanding of system landscapes around CRM, Marketing Automation, E‑Commerce, POS, ERP, DWH, BI, or data integration.
• Ability to analyze business requirements and translate them into technical or product‑aligned solution approaches.

Aufgaben

• Be the primary point of contact for customers during implementation and go-live.
• Guide customers from contract signing to successful deployment of the loyalty platform.
• Monitor project progress, quality, budget, and dependencies to ensure durable success.

Kenntnisse

Project Management

SaaS Implementation

Business Requirements Analysis

Data Integration

E-Commerce Solutions

Tools

CRM

Marketing Automation

POS

ERP

DWH

BI

Jobbeschreibung

• Your mission: As an Onboarding Manager, you are the primary point of contact for our customers during the implementation of our loyalty platform.
• You guide customers from contract signing to a successful go-live and ensure that requirements are translated into successful, scalable, and product‑aligned solutions.
• You actively lead customers to best practices, translate requirements into actionable solutions, and create the foundation for long‑term customer success.
• Proactive monitoring of project progress, quality, budget, and dependencies.

Requirements

• 3+ years of experience in project management, onboarding, or implementing SaaS, software, or platform solutions.
• Experience collaborating with business and IT teams in B2B or enterprise environments.
• Understanding of system landscapes around CRM, Marketing Automation, E‑Commerce, POS, ERP, DWH, BI, or data integration.
• Ability to analyze business requirements and translate them into technical or product‑aligned solution approaches.

Core Competencies

Demonstrates expertise in project management and onboarding for SaaS solutions, with a strong focus on translating business requirements into actionable, product‑aligned strategies. Proven ability to lead customer implementations and ensure long‑term success through proactive monitoring and collaboration.

Hard Skills

• Project Management
• SaaS Implementation
• Business Requirements Analysis
• Data Integration
• E‑Commerce Solutions

Soft Skills

• Customer Success Management
• Proactive Monitoring
• Leadership

Industry Keywords

• B2B
• Enterprise Environments
• Implementation Solutions

Tools & Technologies

• CRM
• Marketing Automation
• POS
• ERP
• DWH
• BI