SaaS Implementation Specialist

Jobtailor; Deutschland; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor seeks a SaaS Implementation Consultant to lead cloud-based onboarding and training for dealership teams, delivering sessions remotely and in-person with web-based tools. You will configure SaaS workflows, drive adoption, and mentor other specialists in agile SaaS projects.

You’ll manage milestone signoffs, track onboarding metrics, and collaborate across Jira and Salesforce to resolve risks while maintaining strong customer relationships.

Qualifikationen

• 2-5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar).
• Bachelor's degree in business or related field is highly preferred.
• Understanding onboarding and adoption metrics (activation rates, engagement KPIs) in SaaS.
• Experience converting customers from on-premise to cloud/subscription systems.
• 3+ years in Project Management or Project Lead role preferred.
• Travel (flying) up to 90%.

Aufgaben

• Lead cloud-based onboarding and training across dealership departments, remote and in-person.
• Configure SaaS workflows, system integrations, and best practices to maximize adoption.
• Guide and mentor additional implementation specialists on projects.
• Obtain milestone signoffs from dealership stakeholders and document approvals.
• Identify and mitigate implementation risks using Jira or Salesforce.
• Manage onboarding and training activities with digital runbooks and documented interactions.
• Complete the 8-10 week SaaS product certification and training program.
• Navigate organizational change and educate clients on Tekion benefits.
• Build strong relationships with dealership personnel and champion Tekion as a trusted partner.
• Collect and relay training feedback to product and customer success teams.
• Represent Tekion professionally in all interactions.

Kenntnisse

B2B SaaS Implementation

Project Management

Customer Change Management

SaaS Product Certification

Stakeholder Communication

Ausbildung

Bachelor's degree in business or related field

Tools

Jira

Salesforce

Digital Runbooks

Web-Based Training Tools

Jobbeschreibung

• Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.
• Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.
• Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.
• Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.
• Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.
• Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.
• Successfully complete an intensive 8-10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.
• Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion.
• Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner.
• Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.
• Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation.
• All other duties as assigned.

Requirements

• Minimum 2-5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption.
• A Bachelor's degree in business or related field is highly preferred.
• Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model.
• Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems.
• Experience working in an early-stage startup environment is a plus.
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders.
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners.
• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams.
• 3+ years in Project Management or Project Lead role is preferred.
• Travel (flying) is up to 90%.

Core Competencies

Demonstrates expertise in implementing B2B SaaS solutions, including onboarding, training, and customer adoption strategies. Proficient in managing project cycles and stakeholder communications while leveraging tools like Jira and Salesforce to drive successful outcomes.

Highest-signal resume keywords

• B2B SaaS Implementation
• Project Management
• Customer Change Management
• SaaS Product Certification
• Stakeholder Communication

ATS Optimization Keywords

Hard Skills

• Cloud Platform Configuration
• SaaS Workflow Management
• Onboarding Metrics Analysis
• Agile Project Cycle
• Technical Documentation

Soft Skills

• Exceptional Communication
• Mentoring
• Relationship Building
• Feedback Synthesis
• Change Management

Certifications & Qualifications

• SaaS Product Certification

Industry Keywords

• ERP
• CRM
• Customer Adoption
• Engagement KPIs
• On-Premise to Cloud Migration

Tools & Technologies

• Jira
• Salesforce
• Digital Runbooks
• Web-Based Training Tools