Customer Onboarding Manager, Enterprise

Kojo; Deutschland; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor seeks a seasoned customer implementations leader to own a portfolio of20+ concurrent SaaS deployments for major clients in Germany. You will scope requirements, plan timelines, and coordinate with stakeholders across product, engineering, and customer success.

You will run product training for engineers and field teams, drive adoption metrics, and translate customer feedback into actionable insights for product development. A background in PMP/CSM or Agile is a plus.

Qualifikationen

• 3+ years leading customer implementations, technical programs, or consulting engagements in SaaS or technology.
• Experience leading 6+ month rollouts with wide, competing stakeholders.
• Ability to run product training for engineers and field crews.
• Metrics-driven delivery with time-to-value, adoption and retention as success metrics.
• Translate customer requests into clear themes for Product.

Aufgaben

• Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers
• Scope engagements' requirements, deliverables, and timelines with stakeholders
• Sequence new customer product training as per role priorities
• Build relationships across key stakeholders in customer organizations
• Track usage against account adoption goals, addressing issues proactively
• Use AI-assisted analysis to identify emerging themes and customer signals
• Synthesize feedback into actionable analytics for product development

Kenntnisse

Customer Implementations Leadership

Metrics-Driven Delivery

Product Training Facilitation

Stakeholder Relationship Management

Agile/Project-Management Certification

Technical Program Management

SaaS Experience

Data Analysis

Adoption & Retention Metrics

Ausbildung

PMP

CSM

Jobbeschreibung

• Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers
• Scope engagement's requirements, deliverables, and timelines with stakeholders
• Sequence new customer product training as per role priorities
• Build relationships across key stakeholders in customer organizations
• Track usage against account adoption goals, addressing issues proactively
• Use AI-assisted analysis to identify emerging themes and customer signals
• Synthesize feedback into actionable analytics for product development

Requirements

• 3+ years leading customer implementations, technical programs, or consulting engagements in SaaS or technology
• Structured delivery discipline: PMP, CSM, or agile/project-management certification is a plus
• Experience leading 6+ month rollouts with wide, competing stakeholders
• Ability to run product training for engineers and field crews
• Metrics-driven delivery, measuring success by time to value, adoption, and retention
• Knowledge of which questions belong to Solutions Architect and appropriate communication
• Ability to translate customer requests into clear themes for Product

Core Competencies

Demonstrates expertise in leading customer implementations and technical programs within SaaS environments, focusing on metrics-driven delivery and effective stakeholder communication. Proficient in synthesizing customer feedback into actionable insights for product development.

Highest-signal resume keywords

• Customer Implementations Leadership
• Metrics-Driven Delivery
• Product Training Facilitation
• Stakeholder Relationship Management
• Agile/Project-Management Certification

ATS Optimization Keywords

Hard Skills

• Customer Implementation
• Technical Program Management
• SaaS Experience
• Data Analysis
• Feedback Synthesis
• Adoption Metrics
• Retention Metrics
• Project Scoping
• Timeline Management
• Emerging Theme Identification

Soft Skills

• Relationship Building
• Proactive Issue Resolution
• Effective Communication
• Collaboration
• Stakeholder Engagement

Certifications & Qualifications

• PMP
• CSM

Industry Keywords

• SaaS
• Technical Consulting
• Product Development
• Account Adoption Goals
• Customer Signals