Customer Success Manager – Enterprise

Jobtailor; Stuttgart; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Customer Success Manager to guide enterprise clients through onboarding, adoption and expansion in a German-English bilingual setting.

You will partner with stakeholders at executive levels, map business processes to our platform, monitor health metrics, and drive quarterly reviews to demonstrate measurable value and secure long-term contracts.

Qualifikationen

• Bachelor's degree or equivalent qualification.
• Confident use of CS/CRM tools (e.g., Zendesk, Confluence, Jira, Pipedrive).
• Experience in enterprise SaaS environment preferred.
• Demonstrated commercial mindset and ability to drive revenue growth.
• Fluent German and English, with strong business communication skills.

Aufgaben

• Strategic onboarding & business mapping for new customers; map platform to customer processes.
• Commercial account development & upsell readiness to prepare expansions.
• Demonstrating value in QBRs and customer meetings; translate usage into business outcomes.
• Strategic stakeholder management; act as trusted advisor to executive-level stakeholders.
• Customer health monitoring & churn prevention using data-driven actions.

Kenntnisse

Enterprise SaaS Experience

Customer Success Management

Stakeholder Management

Business Communication

CS/CRM Tools Proficiency

Ausbildung

Bachelor's degree

Tools

Zendesk

Confluence

Jira

Pipedrive

Visual Collaboration Tools

Jobbeschreibung

• Strategic onboarding & business mapping: You guide new customers through a structured onboarding process. Rather than providing pure feature training, you map the platform directly to the customer's business processes. You design trainings to involve relevant stakeholders and ensure the rollout succeeds from day one.
• Commercial account development & upsell readiness: With a strong commercial instinct, you identify business opportunities early. You prepare the ground for expansions and make customers ready for upsell by demonstrating clear value. While the AE handles the final commercial close, you actively drive the strategic preparation.
• Demonstrating value in business reviews: In Quarterly Business Reviews (QBRs) and customer meetings, you report more than usage data or Monthly Active Usage — you translate metrics into concrete business outcomes for stakeholders.
• Strategic stakeholder management: You establish yourself as a trusted advisor for key decision-makers. You manage stakeholders deliberately and proactively steer customer expectations, rather than simply passing on problems or escalations internally. You independently seek solutions.
• Customer health monitoring & churn prevention: You monitor core metrics in a data-driven way and initiate commercially meaningful actions early to minimize risks and secure the contract long-term.

Requirements

• Enterprise SaaS experience: At least 3 years of solid experience in a customer success or account management role, ideally in an enterprise SaaS environment.
• Education & tools: Bachelor's degree or equivalent qualification; confident use of CS/CRM tools (e.g., Zendesk, Confluence, Jira, Pipedrive) and ideally experience with visual collaboration tools.
• Commercial mindset: You are not a pure order-taker who merely executes tasks. You understand the interplay between adoption and revenue growth.
• Flexibility & hands-on mentality: We are evolving dynamically. You enjoy the "rebuild reality" of a growing company, bring a high degree of flexibility, and tackle things proactively and independently.
• Strong business communication: You have the ability to understand complex organizational setups. You confidently facilitate interactive business workshops and negotiate at executive level in German and English.

Core Competencies

Demonstrates expertise in strategic onboarding, customer success, and account management within an enterprise SaaS environment, with a strong focus on stakeholder management and commercial growth. Proficient in utilizing CS/CRM tools and facilitating business communication in both German and English.

Highest-signal resume keywords

• Enterprise SaaS Experience
• Customer Success Management
• Stakeholder Management
• Business Communication
• CS/CRM Tools Proficiency

ATS Optimization Keywords

Hard Skills

• Customer Success Management
• Account Management
• Business Mapping
• Data-Driven Decision Making
• Churn Prevention Strategies

Soft Skills

• Commercial Mindset
• Flexibility
• Proactive Problem Solving
• Negotiation Skills
• Workshop Facilitation

Industry Keywords

• Enterprise SaaS
• Quarterly Business Reviews
• Stakeholder Engagement
• Customer Health Monitoring
• Upsell Readiness

Tools & Technologies

• Zendesk
• Confluence
• Jira
• Pipedrive
• Visual Collaboration Tools