Onboarding Analyst, Customer Success

Jobtailor; Deutschland; Hybrid; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an Onboarding Coordinator to drive smooth SaaS customer onboarding. You will manage onboarding requirements, coordinate internal teams, and ensure timely deliverables while maintaining clear written communication across multiple concurrent projects.

The role involves supporting US and EMEA time zones and travel for quarterly business reviews. A strong focus on process discipline and proactive problem-solving is essential.

Qualifikationen

• 2+ years in SaaS environment.
• 2+ years in Operations, Support, Project Coordination, Analytics, or similar.
• Comfortable coordinating several concurrent workstreams and dependencies.
• Process- and structure-driven with a method for tracking dependencies.
• Curious and quick to learn new tools and processes.
• Meticulously organized with excellent written communication skills.
• Coachable and self-aware.
• Proactive and self-motivated.
• Willingness to continually learn new technologies.
• Adaptable to evolving processes with strong initiative.
• Comfortable supporting US and EMEA times.
• Travel to quarterly business reviews four times per year.
• Experience with SaaS implementations or customer onboarding is a plus.
• Familiarity with project coordination, CRM, or customer success tooling.
• Experience with Planhat or similar CSPs.

Aufgaben

• Own onboarding requirements and track all open items to completion.
• Coordinate internal teams and hold them accountable for timely deliverables.
• Request, arrange, validate, and prepare onboarding files.
• Track multiple concurrent onboardings and surface outstanding, stuck, or at-risk items.
• Flag risks early to the manager and propose paths forward.
• Liaise between department stakeholders to maintain project alignment.
• Support customer-facing communication and grow into direct account ownership.
• Communicate through clear written email and asynchronous updates.
• Identify onboarding friction and recommend process improvements.
• Manage multiple concurrent onboarding projects.

Kenntnisse

SaaS experience

Project coordination

Onboarding support

Process improvement

Written communication

Tools

Planhat

CRM tools

Customer success platforms

Jobbeschreibung

• Own onboarding requirements and track all open items to completion
• Coordinate internal teams and hold them accountable for timely deliverables
• Request, arrange, validate, and prepare onboarding files
• Track multiple concurrent onboardings and surface outstanding, stuck, or at-risk items
• Flag risks early to the manager and propose paths forward
• Liaise between department stakeholders to maintain project alignment
• Support customer-facing communication and grow into direct account ownership
• Communicate through clear written email and asynchronous updates
• Identify onboarding friction and recommend process improvements
• Manage multiple concurrent onboardings and customer projects

Requirements

• 2+ years in SaaS environment
• 2+ years in Operations, Support, Project Coordination, Analytics, or similar, with a history of tracking and driving measurable improvements
• Comfortable coordinating several concurrent workstreams and dependencies
• Process and structure-driven, with a method for tracking dependencies
• Curious and quick to learn new tools and processes
• Meticulously organized with excellent written communication skills
• Coachable and self-aware
• Proactive and self-motivated
• High aptitude and willingness to continually learn new technologies
• Adaptable to evolving processes, with strong personal initiative to execute
• Comfortable supporting US and EMEA times
• Travel to mandatory quarterly business reviews four times per year and additional travel as needed
• Background or exposure to commercial construction, engineering, and/or design is a plus
• Experience supporting SaaS implementations or customer onboarding
• Familiarity with project coordination, CRM, or customer success tooling
• Experience with Planhat or similar CSPs

Core Competencies

Demonstrates strong project coordination and operational management skills, with a focus on onboarding processes in a SaaS environment. Capable of driving measurable improvements while maintaining clear communication and organization across multiple concurrent projects.

Highest-signal resume keywords

• SaaS Environment Experience
• Project Coordination
• Customer Onboarding Support
• Process Improvement
• Excellent Written Communication

ATS Optimization Keywords

Hard Skills

• Operations Management
• Analytics
• Tracking Dependencies
• Process Structuring
• Customer Success Tooling

Soft Skills

• Meticulously Organized
• Proactive
• Self-Motivated
• Curious
• Adaptable

Industry Keywords

• Commercial Construction
• Engineering
• Design
• SaaS Implementations

Tools & Technologies

• Planhat
• CRM Tools
• Customer Success Platforms