Client Success Manager

Jobtailor; Deutschland; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

Conquer is seeking a Customer Success professional to own the full lifecycle of a portfolio, guiding onboarding, adoption, renewal, and expansion. You will build strong relationships with business and technical stakeholders, run Quarterly and Executive Business Reviews, and ensure value realization from the Conquer platform.

You will partner with customers to understand their Salesforce environment and processes, delivering targeted enablement and driving platform adoption across SMB to

Qualifikationen

• 2 to 5 years of B2B SaaS customer success experience.
• User-to-admin level proficiency with Salesforce, including day-to-day use, light configuration, and troubleshooting.
• Proven ability to own the full customer lifecycle, from onboarding through renewal and expansion.
• Strong relationship-management skills with both business and technical stakeholders.
• A skilled facilitator who can confidently run customer meetings, Quarterly Business Reviews, and Executive Business Reviews.

Aufgaben

• Own the full customer lifecycle for Conquer's customer portfolio, from onboarding through renewal and expansion.
• Guide new customers through onboarding and implementation, ensuring a fast time-to-value and a strong foundation for long-term platform adoption.
• Develop understanding of each customer's Salesforce environment, business processes, and revenue workflows to configure and position Conquer effectively.
• Identify training opportunities and deliver targeted enablement to support platform adoption.
• Document onboarding milestones, configuration decisions, and customer-specific workflows to support continuity and future expansion conversations.
• Serve as a trusted advisor and primary relationship owner for a portfolio of accounts at varying stages of the customer journey.

Kenntnisse

B2B SaaS customer success experience

Salesforce Proficiency

Relationship Management

Project Management

Customer Lifecycle Ownership

Tools

Salesforce

Jobbeschreibung

• Own the full customer lifecycle for Conquer's customer portfolio, from onboarding through renewal and expansion
• Guide new customers through onboarding and implementation, ensuring a fast time-to-value and a strong foundation for long-term platform adoption
• Develop a working understanding of each customer's Salesforce environment, business processes, and revenue workflows to configure and position Conquer effectively
• Identify training opportunities and deliver targeted enablement to support business-wide adoption of the Conquer suite
• Document onboarding milestones, configuration decisions, and customer-specific workflows to support continuity and future expansion conversations
• Serve as a trusted advisor and primary relationship owner for a portfolio of accounts at varying stages of the customer journey
• Build strong relationships with business and technical stakeholders, maintaining regular touchpoints to stay aligned with evolving customer needs and priorities
• Monitor account health, adoption trends, and utilization data, proactively engaging customers when opportunities or risks are identified
• Conduct Quarterly and Executive Business Reviews to review progress against customer objectives and guide strategic use of the platform
• Discover and evangelize new use cases that deepen platform adoption and deliver additional business value
• Own the renewal process for your book of business, identifying risk early and partnering with internal teams to remediate and secure successful outcomes
• Identify and develop expansion opportunities within existing accounts, including additional seats, product lines, and new use cases
• Drive measurable and quantifiable customer success outcomes that directly support retention and growth targets
• Maintain accurate account records, health scores, and renewal forecasts in Salesforce
• Serve as the internal voice of the customer, translating usage patterns, feedback, and unmet needs into actionable product insights
• Participate in internal product discussions and feature prioritization forums, representing customer perspective alongside the Product team
• Stay current on Conquer product releases, new features, and platform capabilities, delivering proactive outreach and targeted enablement to customers as relevant
• Contribute to the customer knowledge corpus and shared best-practice resources that support the broader Customer Success team

Requirements

• 2 to 5 years of B2B SaaS customer success experience
• User-to-admin level proficiency with Salesforce, including day-to-day use, light configuration, and troubleshooting
• Proven ability to own the full customer lifecycle, from onboarding through renewal and expansion
• Strong relationship-management skills with both business and technical stakeholders
• A skilled facilitator who can confidently run customer meetings, Quarterly Business Reviews, and Executive Business Reviews
• Strong project management discipline, bringing structure and follow-through to competing priorities and the full customer journey
• Experience managing a book of business across SMB, mid-market, and enterprise clients
• Comfort owning commercial outcomes, including renewal risk management and expansion pipeline
• Excellent written and verbal communication skills, with the ability to translate customer feedback into product insight

Core Competencies

Demonstrates expertise in managing the full customer lifecycle within a B2B SaaS environment, focusing on onboarding, renewal, and expansion. Proficient in Salesforce for account management and capable of translating customer insights into actionable product strategies.

Highest-signal resume keywords

• B2B SaaS Customer Success Experience
• Salesforce Proficiency
• Relationship Management
• Project Management
• Customer Lifecycle Ownership

ATS Optimization Keywords

Hard Skills

• Customer Lifecycle Management
• Onboarding
• Renewal Management
• Expansion Strategy
• Account Health Monitoring
• Utilization Data Analysis
• Quarterly Business Reviews
• Executive Business Reviews
• Light Configuration
• Troubleshooting

Soft Skills

• Strong Communication Skills
• Facilitation Skills
• Relationship Building
• Problem Solving
• Adaptability

Industry Keywords

• Customer Success
• B2B
• SaaS
• Account Management
• Stakeholder Engagement

Tools & Technologies

• Salesforce