Implementation Manager – Clothing Connected

Jobtailor; Deutschland; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking an implementation specialist to own end-to-end onboarding for customers, including scoping, data mapping, configuration, UAT and go-live. You will define project plans and milestone tracking for each client, and run structured onboarding workshops with brand and supplier teams.

As the primary customer contact during deployment, you will manage expectations, map data structures to Clothing Connected data model, coordinate with product and engineering via Jira, and

Qualifikationen

• 3–5 years in an implementation, onboarding, solutions, or technical project management role in a B2B SaaS or data platform environment.
• Experience managing multiple customer implementations and delivering to agreed timelines.
• Experience working with structured data: data mapping, data quality assessment, and formats such as Excel, CSV, and API-based integrations.
• Strong project management skills: ability to build and manage project plans, run structured calls, and hold stakeholders accountable.
• Confident communicator: able to translate technical concepts clearly for non-technical stakeholders and vice versa.

Aufgaben

• Own end-to-end customer onboarding: scoping, project planning, data mapping, configuration, UAT, and go-live.
• Define and maintain implementation project plans, timelines, and milestone tracking for each customer.
• Run structured onboarding workshops with brand and supplier teams, adapting your approach to the audience.
• Act as the customer's primary contact during implementation, building strong working relationships from day one.
• Conduct business process analysis to understand where clothing connected tools fit best into each customer's operations.
• Manage customer expectations proactively — flagging risks early and resolving blockers with internal teams.
• Develop and deliver progress reports and milestone documentation throughout the implementation lifecycle.
• Lead the technical data integration workstream: supplier data collection, BOM and product data structuring, and platform configuration.
• Work with customers to map their existing data structures — product specs, factory and mill data, compliance documents — to the Clothing Connected data model.
• Carry out data manipulation and cleansing for key accounts at onboarding, ensuring quality at every stage.
• Collaborate with product and engineering teams via Jira to translate customer configuration needs into development requirements.
• Test configurations and recommend changes to the development team where needed.
• Support customers in understanding and meeting emerging regulatory requirements, including Digital Product Passport (DPP) data readiness under ESPR.
• Partner closely with the Head of Business and account management colleagues to hand over implemented accounts smoothly.
• Identify new opportunities within existing client portfolios and feed insights to the commercial team.
• Feed recurring implementation challenges and customer insights back into the product roadmap.
• Contribute to the development of scalable implementation playbooks, templates, and onboarding documentation.
• Support pre-sales conversations where implementation complexity or data readiness needs to be assessed.
• Assist with product demonstrations to prospective customers when required.

Kenntnisse

Data mapping

Data quality assessment

Excel/CSV/API integrations

Project management

Stakeholder communication

Tools

Jira

Jobbeschreibung

Responsibilities

• Own end-to-end customer onboarding: scoping, project planning, data mapping, configuration, UAT, and go-live
• Define and maintain implementation project plans, timelines, and milestone tracking for each customer
• Run structured onboarding workshops with brand and supplier teams, adapting your approach to the audience
• Act as the customer's primary contact during implementation, building strong working relationships from day one
• Conduct business process analysis to understand where Clothing Connected tools fit best into each customer's operations
• Manage customer expectations proactively — flagging risks early and resolving blockers with internal teams
• Develop and deliver progress reports and milestone documentation throughout the implementation lifecycle
• Lead the technical data integration workstream: supplier data collection, BOM and product data structuring, and platform configuration
• Work with customers to map their existing data structures — product specs, factory and mill data, compliance documents — to the Clothing Connected data model
• Carry out data manipulation and cleansing for key accounts at onboarding, ensuring quality at every stage
• Collaborate with product and engineering teams via Jira to translate customer configuration needs into development requirements
• Test configurations and recommend changes to the development team where needed
• Support customers in understanding and meeting emerging regulatory requirements, including Digital Product Passport (DPP) data readiness under ESPR
• Partner closely with the Head of Business and account management colleagues to hand over implemented accounts smoothly
• Identify new opportunities within existing client portfolios and feed insights to the commercial team
• Feed recurring implementation challenges and customer insights back into the product roadmap
• Contribute to the development of scalable implementation playbooks, templates, and onboarding documentation
• Support pre-sales conversations where implementation complexity or data readiness needs to be assessed
• Assist with product demonstrations to prospective customers when required

Requirements

• 3–5 years in an implementation, onboarding, solutions, or technical project management role, ideally within a B2B SaaS or data platform environment
• A track record of managing multiple customer implementations simultaneously, delivering to agreed timelines
• Experience working with structured data: comfortable with data mapping, data quality assessment, and formats such as Excel, CSV, and API-based integrations
• Strong project management skills: able to build and manage project plans, run structured calls, and hold stakeholders accountable
• Confident communicator: able to translate technical concepts clearly for non-technical stakeholders and vice versa