Norwegian-speaking Night Shift Customer Support Agent in Malta

Next Job Abroad; Berlin; Remote; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Relocation support within the EU

Night shift allowance

Health insurance

Commute allowance

Access to gym, sauna & recovery facilities

International, close-knit team

Real responsibility from the start

Zusammenfassung

A leading iGaming company is seeking a Night Shift Customer Support Agent to join their international team. In this role, you will be the first point of contact for players via live chat and email, handling account questions, verifications, and payments. The ideal candidate will be fluent in English and Norwegian, have proven customer support experience, and be comfortable working night shifts. This position offers relocation support and various benefits including health insurance and a gym access.

Qualifikationen

• Fluent in English and Norwegian.
• Proven experience in customer support via chat and email.
• Comfortable working night shifts.
• Strong attention to detail and good judgment.
• Ability to communicate calmly and structured.

Aufgaben

• Provide first-level support via live chat and email.
• Handle account questions, verifications, and payments.
• Investigate issues and provide solutions.
• Escalate complex or sensitive cases as needed.

Kenntnisse

Fluent English

Norwegian

Customer support experience

Attention to detail

Good judgment

Jobbeschreibung

Night Shift Customer Support Agent - Live & Work in Malta (iGaming)

Some people run on coffee. Others run on moonlight. If you're sharp at night, experienced in customer support, and want an international career in iGaming, this is your lane.

We're hiring for an established iGaming company in Malta, one of Europe's main hubs for online gaming, tech, and international careers.

What You'll Be Doing

You will be the first point of contact for players via:

• Live chat
• Email

You’ll handle:

• Account questions
• Player verification (KYC) & document processing
• Payments & account‑related queries
• Responsible Gaming situations
• Identifying suspicious behaviour
• Investigating issues and providing solutions

You’ll also:

• Escalate complex or sensitive cases
• Spot risks and unusual activity
• Promote relevant services where appropriate
• Deliver first‑contact resolution whenever possible

This role combines customer care, security awareness, and problem‑solving.

Requirements

What you bring

• Fluent English + Norwegian
• Proven experience in customer support (chat/email based)
• Comfortable working night shifts
• Good judgment and attention to detail
• Ability to work independently
• Calm, structured communication style

You need previous experience in customer support.

We're looking for people who already know how to:

• Work with live chat, email and customer cases
• Handle multiple conversations at once
• Stay professional in fast‑paced environments
• Understand service, systems and customer responsibility

Experience in iGaming is a big plus.

Benefits

What's included

• Relocation support within the EU
• Night shift allowance
• Health insurance
• Commute allowance
• Access to gym, sauna & recovery facilities
• International, close‑knit team
• Real responsibility from the start

This role is for you if:

• You already know customer support
• You want to work in iGaming
• You prefer nights over mornings
• You want an international life in Malta

Not everyone thrives at night. But if you do, this is a strong career move.