Nordic Speaking - Customer Service Agent iGaming in Malta - Relocation Included

Next Job Abroad; Berlin; Remote; EUR 23.400 - 28.600; Vollzeit

Benefits dieser Stelle

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Zusammenfassung

A leading international recruitment company seeks a Nordic Speaking Customer Service Agent in Malta. The role involves assisting customers with iGaming inquiries, providing support through various channels, and documenting interactions. Candidates should possess fluency in a Nordic language and strong communication skills. This full-time entry-level position offers a yearly salary of €26,000 plus bonuses and a relocation package.

Qualifikationen

• Fluency in a Nordic language such as Swedish, Norwegian, Finnish, or Danish.
• Experience in customer service or iGaming preferred.
• Ability to work flexible hours including evenings and weekends.

Aufgaben

• Assist customers with inquiries related to iGaming products.
• Troubleshoot customer issues effectively.
• Document customer interactions for continuous improvement.

Kenntnisse

Fluency in Nordic language and English

Customer service experience

Strong communication skills

Proficient with customer service software

Jobbeschreibung

Overview

Nordic Speaking - Customer Service Agent iGaming in Malta - Relocation Included

Relocation assistance is provided to make your transition as seamless as possible. Base pay range details are provided by Next Job Abroad; your actual pay will be based on your skills and experience.

Responsibilities

• Assist customers in Nordic languages and English with inquiries related to our iGaming products and services
• Provide detailed information about games, promotions, and account management
• Troubleshoot customer issues efficiently and effectively, ensuring a smooth gaming experience
• Engage with customers through various channels, including email, chat, and phone
• Collaborate with team members to enhance service quality and improve customer satisfaction
• Document customer interactions and feedback to aid the continuous improvement of our offerings
• Stay informed on the latest iGaming trends and updates to provide knowledgeable support

Requirements

• Fluency in a Nordic language (such as Swedish, Norwegian, Finnish, or Danish) and English is essential
• Experience in customer service or a related field, preferably within the iGaming or entertainment industry
• Strong interpersonal and communication skills, with the ability to connect with a diverse clientele
• Proficiency in using customer service software and tools
• Ability to work on a flexible schedule, including evenings and weekends
• A positive, enthusiastic attitude and a passion for the gaming industry
• Willingness to relocate to Malta and immerse yourself in a new cultural experience

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Hybrid working setup
• Yearly salary €26.000 excluding bonuses
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it\'s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting