Nordic Speaking - Customer Service iGaming in Malta - Relocation Included

Next Job Abroad; Berlin; Hybrid; EUR 23.400 - 28.600; Vollzeit

Benefits dieser Stelle

Competitive performance bonuses

Health care benefits

Yearly salary €26,000 excluding bonuses

Relocation package

Zusammenfassung

A prominent iGaming company is seeking a Nordic-speaking Customer Service Representative in Malta. You will provide exceptional support to customers via chat, email, and phone. Candidates should have a passion for customer satisfaction and be willing to relocate. This full-time role offers competitive bonuses and opportunities for career growth in a dynamic international environment.

Qualifikationen

• Experience in customer service, preferably within the iGaming sector.
• Willingness to relocate to Malta and adapt to new cultural experiences.

Aufgaben

• Provide outstanding customer support to Nordic-speaking clients.
• Handle inquiries related to gaming accounts, bonuses, and technical issues.
• Ensure customer issues are resolved in a timely manner.

Kenntnisse

Fluency in a Nordic language (Swedish, Danish, Norwegian, or Finnish)

Proficiency in English

Exceptional communication skills

Ability to work effectively in a fast-paced environment

Strong problem-solving skills

Tools

Customer relationship management (CRM) systems

Jobbeschreibung

Overview

Nordic-speaking Customer Service Representative in the iGaming industry, based in Malta, with a relocation package. This role is ideal for motivated individuals who are passionate about delivering excellent customer service and eager to work in the dynamic world of online gaming. You will assist Nordic-speaking customers by addressing their needs and ensuring they have a positive gaming experience.

Responsibilities

• Provide outstanding customer support to Nordic-speaking clients through live chat, email, and phone
• Handle inquiries related to gaming accounts, bonuses, and technical issues effectively
• Ensure all customer issues are resolved in a timely manner, maintaining high customer satisfaction
• Document all customer interactions and feedback accurately in the system
• Collaborate with the team to continuously improve the customer experience
• Stay informed about product offerings and gaming industry trends

Qualifications

• Fluency in a Nordic language (Swedish, Danish, Norwegian, or Finnish) and proficiency in English; knowledge of additional languages is a plus
• Experience in customer service, preferably within the iGaming sector
• Exceptional communication skills, with a strong focus on customer satisfaction
• Ability to work effectively in a fast-paced environment
• Strong problem-solving skills and a positive attitude
• Familiarity with customer relationship management (CRM) systems and support tools is advantageous
• Willingness to relocate to Malta and adapt to new cultural experiences

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Lower cost of living in Malta, a Mediterranean island known for its history, culture, and landscapes
• Hybrid working setup
• Yearly salary €26,000 excluding bonuses
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State-of-the-art premises with relaxing break areas
• Special events and community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• Opportunity to build a strong career and enjoy a high quality of life in Malta

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting