German Speaking - Customer Support iGaming in Malta - Relocation Included

Next Job Abroad; Köln; Hybrid; EUR 22,500 - 27,500; Full time

Benefits offered by this job

Career growth opportunities

International & diverse work environment

Competitive performance bonuses

Health care benefits

Fully paid training by certified instructors

Relocation package

Job summary

Next Job Abroad is seeking a German Speaking Customer Support Agent to provide exceptional service in the iGaming industry in Malta. This role requires fluency in German and proficiency in English, with responsibilities that include assisting customers and resolving inquiries.

The position offers competitive bonuses, hybrid working setup, and comprehensive relocation support. Join our team to leverage your language skills while experiencing life on the beautiful Mediterranean island of Malta!

Qualifications

• Previous experience in customer support or a related role is an advantage.
• Ready to relocate to Malta and embrace a new cultural experience.
• Interest in gaming and understanding of the iGaming industry is a plus.

Responsibilities

• Provide top-notch customer service via live chat, email, and phone.
• Resolve customer inquiries, issues, and complaints with accuracy.
• Assist customers in navigating our gaming platform.

Skills

Fluent in German

Proficient in English

Strong communication skills

Ability to handle multiple inquiries

Familiarity with CRM systems

Job description

Next Job Abroad is excited to announce an opening for a German Speaking Customer Support Agent within the thriving iGaming industry in Malta. This is an amazing opportunity for those who are eager to leverage their language skills in a vibrant and culturally rich environment. We are dedicated to providing our customers with unparalleled support, and we are looking for passionate individuals to join our team.

As a Customer Support Agent, you will play a crucial role in maintaining our reputation for excellence by ensuring all queries from our German-speaking clientele are handled promptly and professionally. We offer comprehensive relocation support to make your transition to Malta as smooth as possible.

Key Responsibilities

• Provide top-notch customer service via live chat, email, and phone to our German-speaking customers
• Resolve customer inquiries, issues, and complaints with accuracy and empathy
• Assist customers in navigating our gaming platform and enhance their overall experience
• Collaborate with team members to achieve service level targets and maintain quality standards
• Record customer interactions and feedback accurately in our support systems
• Engage in continual learning by participating in product training and service workshops

Requirements

• Fluent in German and proficient in English; additional languages are a plus
• Previous experience in customer support or a related role is an advantage
• Strong communication skills with the ability to build rapport with customers
• Ability to thrive in a fast-paced environment and handle multiple inquiries simultaneously
• Familiarity with CRM systems and customer support software is desired
• Ready to relocate to Malta and embrace a new cultural experience
• Interest in gaming and understanding of the iGaming industry is a plus

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €25.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!