Nordic Speaking - Customer Service iGaming in Malta - Relocation Included

Next Job Abroad; Berlin; Remote; EUR 23.400 - 28.600; Vollzeit

Benefits dieser Stelle

Career growth opportunities

International and diverse work environment

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Zusammenfassung

A leading iGaming company is seeking a Nordic Speaking Customer Service Representative to deliver outstanding support to players in Malta. Successful candidates will provide assistance via live chat, email, and phone, ensuring an exceptional gaming experience. Fluency in a Nordic language and previous customer service experience are required. The opportunity includes relocation assistance, competitive bonuses, and career growth within a dynamic international environment.

Qualifikationen

• Fluent in a Nordic language (Danish, Finnish, Norwegian, or Swedish) and proficient in English.
• Previous customer service experience, ideally in iGaming or similar.
• Strong problem-solving abilities with a customer-oriented mindset.

Aufgaben

• Provide customer service to Nordic-speaking players via live chat, email, and phone.
• Help customers with gaming inquiries and technical issues.
• Log customer interactions and provide feedback for service improvement.

Kenntnisse

Fluency in a Nordic language

Proficiency in English

Customer service experience

Problem-solving abilities

Communication skills

Tools

Customer support software

Jobbeschreibung

Next Job Abroad is thrilled to offer an exciting opportunity for a Nordic Speaking Customer Service Representative within the vibrant iGaming industry located in Malta. If you are dedicated to providing outstanding support and thrive in a lively environment, this position is tailor-made for you. The ideal candidate will facilitate communication with players, addressing their inquiries and ensuring an exceptional gaming experience. With relocation assistance provided, you can embark on an adventure in Malta while elevating your career in customer service.

Responsibilities

• Deliver top-notch customer service to Nordic-speaking players through live chat, email, and phone support
• Help customers with questions regarding their gaming accounts, promotions, and technical difficulties
• Troubleshoot issues swiftly to maintain high levels of customer satisfaction
• Accurately log customer interactions and provide feedback to improve services
• Partner with internal teams to enhance the overall gaming experience for our players
• Stay abreast of product knowledge and industry developments

Requirements

• Fluency in a Nordic language (Danish, Finnish, Norwegian, or Swedish) and proficiency in English; additional language skills are advantageous
• Previous experience in customer service, ideally in the iGaming sector or a similar field
• Excellent communication and interpersonal skills
• Capacity to work effectively in a busy and dynamic environment
• Strong problem-solving abilities with a customer-oriented mindset
• Experience with customer support software and basic technical troubleshooting
• Willingness to relocate to Malta and embrace a new lifestyle

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!