German Speaking - Customer Support iGaming in Malta - Relocation Included

Next Job Abroad; Berlin; Remote; EUR 22.500 - 27.500; Vollzeit

Benefits dieser Stelle

Career growth opportunities

Hybrid working setup

Health care benefits

Fully paid training

Zusammenfassung

A dynamic iGaming company is seeking a German Speaking Customer Support representative to provide excellent customer service to their German-speaking clients. This entry-level role requires relocation to Malta and offers competitive benefits, including performance bonuses and career growth opportunities. Join a vibrant and diverse team dedicated to enhancing customer experiences in the gaming industry.

Qualifikationen

• Fluent in German and proficient in English; additional languages are a plus.
• Previous experience in customer support or a related role is an advantage.
• Ability to thrive in a fast-paced environment and handle multiple inquiries.

Aufgaben

• Provide top-notch customer service via live chat, email, and phone.
• Resolve customer inquiries, issues, and complaints with accuracy and empathy.
• Assist customers in navigating the gaming platform.

Kenntnisse

Fluent in German

Proficient in English

Strong communication skills

Experience in customer support

Tools

CRM systems

Jobbeschreibung

Overview

German Speaking - Customer Support iGaming in Malta - Relocation Included

Responsibilities

• Provide top-notch customer service via live chat, email, and phone to our German-speaking customers
• Resolve customer inquiries, issues, and complaints with accuracy and empathy
• Assist customers in navigating our gaming platform and enhance their overall experience
• Collaborate with team members to achieve service level targets and maintain quality standards
• Record customer interactions and feedback accurately in our support systems
• Engage in continual learning by participating in product training and service workshops

Requirements

• Fluent in German and proficient in English; additional languages are a plus
• Previous experience in customer support or a related role is an advantage
• Strong communication skills with the ability to build rapport with customers
• Ability to thrive in a fast-paced environment and handle multiple inquiries simultaneously
• Familiarity with CRM systems and customer support software is desired
• Ready to relocate to Malta and embrace a new cultural experience
• Interest in gaming and understanding of the iGaming industry is a plus

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Hybrid working setup
• Yearly salary €25.000 excluding bonuses
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• IT Services and IT Consulting