National Account Client Services Coach

Jobtailor; Deutschland; Remote; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Client Service Training Lead to elevate performance through coaching, onboarding, and ongoing development of client service associates. You will partner with management to design training plans, deliver side-by-side coaching, and support recruiters during interviews to build a strong team.

In this role, you will cultivate partnerships with National Accounts, monitor performance through calls and emails, and drive improvements with structured, measurable programs focusing

Qualifikationen

• Minimum six (6) months in a client service position.
• Excellent written and verbal communication.
• Strong familiarity with National Accounts.
• Previous leadership experience a plus.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of Google, Salesforce, and NA systems.
• Exceptional organizational skills.
• Self-motivator and self-starter.
• Ability to coach and mentor.
• Results-oriented approach.
• Excellent organizational and leadership skills.
• Effective presentation skills.
• Ability to manage time.
• Sound judgment.
• Detail-oriented.
• Highest standards of integrity.
• High School Diploma.

Aufgaben

• Assist Client Service management.
• Provide client service associates with additional assistance, side-by-side coaching, ongoing training and development.
• Co-facilitate new hire and recurrent training.
• Cultivate and maintain functional partnerships and client relationships.
• Create and execute individualized training plans for underperforming client service colleagues.
• Perform side-by-side listening of associate calls and review emails, portals, cases, and overall performance.
• Provide real-time associate coaching and development.
• Participate in recruiting activities and assist with candidate interviews.
• Facilitate recognition programs and organize center activities.
• Help ensure sensitivity, proper routing, and responsiveness to customer requirements.
• Complete assigned weekly calls, emails, and cases for review.
• Complete weekly coaching one-to-ones with assigned colleagues.
• Maintain acceptable availability to support team chats and respond to incoming contacts during high SLA demand

Kenntnisse

Coaching and mentoring

Excellent communication

Leadership experience

Organizational skills

Multitasking

Self-motivator

Results-oriented

Attention to detail

Ausbildung

High School Diploma

Tools

Google

Salesforce

National Accounts familiarity

Jobbeschreibung

• Assist Client Service management
• Provide client service associates with additional assistance, side-by-side coaching, ongoing training and development
• Co-facilitate new hire and recurrent training
• Cultivate and maintain functional partnerships and client relationships
• Create and execute individualized training plans for underperforming client service colleagues
• Perform side-by-side listening of associate calls and review emails, portals, cases, and overall performance
• Provide real-time associate coaching and development
• Participate in recruiting activities and assist with candidate interviews
• Facilitate recognition programs and organize center activities
• Help ensure sensitivity, proper routing, and responsiveness to customer requirements
• Complete assigned weekly calls, emails, and cases for review
• Complete weekly coaching one-to-ones with assigned colleagues
• Maintain acceptable availability to support team chats and respond to incoming contacts during high SLA demand

Requirements

• Minimum six (6) months in a client service position
• Excellent written and verbal communication
• Strong familiarity with National Accounts
• Previous leadership experience a plus
• Ability to multitask in a fast-paced environment
• Basic knowledge of Google, Salesforce, and NA systems
• Exceptional organizational skills
• Self-motivator and self-starter
• Ability to coach and mentor
• Results-oriented approach
• Excellent organizational and leadership skills
• Effective presentation skills
• Ability to manage time
• Strong work ethicSound judgment
• Detail-oriented
• Highest standards of integrity
• High School Diploma

Core Competencies

Demonstrates strong client service capabilities through effective coaching, training, and development of associates. Possesses excellent communication and organizational skills to foster client relationships and enhance team performance.

Highest-signal resume keywords

• Client Service Experience
• Coaching and Mentoring
• Excellent Communication Skills
• Organizational Skills
• Leadership Experience

Hard Skills

• Google
• Salesforce
• National Accounts Familiarity

Soft Skills

• Multitasking
• Self-Motivator
• Results-Oriented
• Detail-Oriented
• Sound Judgment

Certifications & Qualifications

• High School Diploma