Senior Client Success Manager

Jobtailor; Deutschland; Remote; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor seeks an proactive Account Manager to build and sustain strong, long-term client relationships across a portfolio. You will be the main contact for inquiries and escalations, monitor satisfaction, and drive adoption through education and best practices.

You will track health metrics, implement retention strategies, and coordinate with product and sales teams. Onboarding, training, and opportunities for upselling will be part of your remit.

Qualifikationen

• Bachelor's degree in business, marketing, or communications.
• 3+ years in account management or client services.
• Strong written and verbal communication skills.
• Ability to manage multiple accounts and projects.
• Proficiency with CRM tools (Salesforce, HubSpot) and MS Office.

Aufgaben

• Build and maintain strong, long-term relationships with a portfolio of clients.
• Serve as the primary contact for client inquiries, issues, and escalations.
• Monitor client satisfaction and implement improvements.
• Drive product adoption through education, recommendations, and best practices.
• Track client health and engagement metrics to identify risks and opportunities.
• Develop retention strategies to increase loyalty and reduce churn.
• Lead client check-ins, success reviews, and feedback sessions.
• Represent client needs with product, support, and sales teams.
• Support onboarding and training initiatives.
• Identify and nurture upselling and cross-selling opportunities.
• Maintain accurate account activity and CRM records.

Kenntnisse

Account Management

Client Services

Retention Strategies

Upselling

Cross-Selling

Ausbildung

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Tools

CRM Software

Salesforce

HubSpot

Microsoft Office Suite

Jobbeschreibung

• Build and maintain strong, long-term relationships with a portfolio of clients
• Serve as the primary point of contact for client inquiries, issues, and escalations
• Monitor client satisfaction and implement improvements
• Drive product/service adoption through education, recommendations, and best-practice guidance
• Monitor client health and engagement metrics, identifying risks and opportunities
• Develop and execute retention strategies to increase loyalty and reduce churn
• Lead client check-ins, success reviews, and feedback sessions
• Represent client needs internally with product, support, and sales teams
• Support onboarding and training initiatives
• Identify and nurture upselling and cross-selling opportunities
• Maintain accurate account activity and engagement records in CRM systems

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or related field
• 3+ years of experience in account management, client services, or a similar role
• Strong interpersonal and communication skills, both written and verbal
• Ability to manage multiple accounts and projects simultaneously
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• Problem-solving mindset and a customer-first attitude

Core Competencies

Demonstrates expertise in account management and client relationship building, with a focus on client satisfaction, retention strategies, and effective communication. Proficient in utilizing CRM software to track engagement and drive product adoption.

Highest-signal resume keywords

• Account Management
• Client Relationship Building
• CRM Software Proficiency
• Retention Strategies
• Interpersonal Communication

Hard Skills

• Account Management
• Client Services
• Retention Strategies
• Upselling
• Cross-Selling

Soft Skills

• Interpersonal Skills
• Communication Skills
• Problem-Solving Mindset
• Customer-First Attitude
• Project Management

Industry Keywords

• Client Satisfaction
• Client Health Metrics
• Engagement Metrics
• Onboarding
• Training Initiatives

Tools & Technologies

• CRM Software
• Salesforce
• HubSpot
• Microsoft Office Suite