Director, Client Partner – Commercial Accounts

Jobtailor; Deutschland; Remote; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a senior Account Leader to drive strategic client partnerships and own end-to-end account management in Germany. You will serve as the trusted advisor to senior client stakeholders and steer renewal planning, expansion opportunities, and executive reviews.

You will build formal account plans, align cross-functional teams, and deliver quarterly business reviews with performance metrics. Travel to maintain client relationships may be required.

Qualifikationen

• Manage complex enterprise accounts end-to-end, including renewals and growth.
• Communicate with senior executives and cross-functional teams.
• Understand service delivery, governance, and lifecycle management.
• Lead cross-functional teams to deliver value-added solutions.
• Known contractual terms and commercial frameworks.

Aufgaben

• Lead strategic client partnerships and own end-to-end account management
• Serve as primary relationship owner and trusted advisor to senior client stakeholders
• Drive account strategy, renewal planning, and expansion opportunities
• Build and execute formal account plans, growth roadmaps, forecast assumptions, and executive communication alignment
• Maintain proactive executive-level client engagement and identify issues early
• Partner with Delivery on contracted service performance, implementations, onboarding, outcome realization, and early-life governance
• Align delivery, operations, product, technology, Sales, Marketing, and other internal teams to client goals
• Maintain contractual obligations, SLA commitments, and approved commercial/LOB template compliance
• Conduct quarterly business reviews and present business performance, value metrics, and roadmap progress
• Lead account governance, VOC intake, action planning, financial reviews, and executive strategy discussions
• Identify and develop upsell and cross-sell opportunities
• Manage contract renewals, pricing discussions, and change requests
• Support account-specific RFPs through solution alignment, commercial scoping, and coordination with Sales and Pricing
• Own account profitability (CM/OM), monitor billing accuracy, and resolve payment issues with Finance
• Oversee issue resolution, mitigation planning, and performance escalations
• Serve as primary commercial and relationship escalation point
• Support transformation initiatives and contribute to knowledge sharing and best-practice development
• Monitor industry trends and competitive insights to inform client strategies
• Maintain pipeline, opportunity, and contract data in Salesforce for forecasting and portfolio reporting
• Lead multidisciplinary teams to create a One Conduent operating model

Kenntnisse

Account Management

Client Partnership

Strategic Problem-Solving

Effective Communication

Collaborative Leadership

Proactive Engagement

Strategic Thinking

Issue Resolution

RFP Coordination

Revenue Retention

Growth Roadmaps

Profitability Management

Client Lifecycle Management

Executive Presentations

Salesforce

Ausbildung

Bachelor's degree in Business or related field

Tools

Salesforce

Jobbeschreibung

• Lead strategic client partnerships and own end-to-end account management
• Serve as primary relationship owner and trusted advisor to senior client stakeholders
• Drive account strategy, renewal planning, and expansion opportunities
• Build and execute formal account plans, growth roadmaps, forecast assumptions, and executive communication alignment
• Maintain proactive executive-level client engagement and identify issues early
• Partner with Delivery on contracted service performance, implementations, onboarding, outcome realization, and early-life governance
• Align delivery, operations, product, technology, Sales, Marketing, and other internal teams to client goals
• Maintain contractual obligations, SLA commitments, and approved commercial/LOB template compliance
• Conduct quarterly business reviews and present business performance, value metrics, and roadmap progress
• Lead account governance, VOC intake, action planning, financial reviews, and executive strategy discussions
• Identify and develop upsell and cross-sell opportunities
• Manage contract renewals, pricing discussions, and change requests
• Support account-specific RFPs through solution alignment, commercial scoping, and coordination with Sales and Pricing
• Own account profitability (CM/OM), monitor billing accuracy, and resolve payment issues with Finance
• Oversee issue resolution, mitigation planning, and performance escalations
• Serve as primary commercial and relationship escalation point
• Support transformation initiatives and contribute to knowledge sharing and best-practice development
• Monitor industry trends and competitive insights to inform client strategies
• Maintain pipeline, opportunity, and contract data in Salesforce for forecasting and portfolio reporting
• Lead multidisciplinary teams to create a One Conduent operating model

Requirements

• 10+ years of experience in Account Management, Client Partnership, or enterprise client leadership roles
• Success owning complex accounts end-to-end, including renewals, growth, and delivery performance
• Effective communication with senior executives and internal cross-functional teams
• Understanding of service delivery models, operational governance, and client lifecycle management
• Strategic problem-solving and value-added solution delivery
• Ability to lead collaborative teams across service delivery, product, and operations
• Knowledge of contractual terms, service level agreements, and commercial frameworks
• Ability to deliver polished business reviews and executive presentations
• Bachelor's degree in Business or a related field
• Ability to travel as needed to maintain client relationships and onsite presence
• Ability to own and deliver against revenue retention, revenue growth, product expansion, profitability (CM/OM), client satisfaction (CSAT/NPS), RFP invitation rate, and team goal achievement metrics

Core Competencies

Demonstrates expertise in Account Management and Client Partnership, with a strong focus on strategic planning, relationship building, and delivering value-added solutions. Proven ability to lead cross-functional teams and manage complex accounts to drive revenue growth and client satisfaction.

Highest-signal resume keywords

• Account Management
• Client Partnership
• Strategic Problem-Solving
• Service Delivery Models
• Contractual Terms

ATS Optimization Keywords

Hard Skills

• Account Strategy
• Renewal Planning
• Growth Roadmaps
• Financial Reviews
• Business Performance Metrics
• RFP Coordination
• Revenue Retention
• Profitability Management
• Client Lifecycle Management
• Executive Presentations

Soft Skills

• Effective Communication
• Collaborative Leadership
• Proactive Engagement
• Strategic Thinking
• Issue Resolution

Industry Keywords

• Service Level Agreements
• Operational Governance
• Commercial Frameworks
• Client Satisfaction
• Upsell Opportunities

Tools & Technologies

• Salesforce