Membership Support Advisor

Global Sports Jobs Limited; Hamburg; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

50% discount on food and drinks.

Discounts on swimming, tennis lessons,

Wagestream App: get paid on demand.

Access to the Benefits Suite.

Job summary

David Lloyd Clubs is seeking a Member Support Advisor for our Hamburg hub to handle member inquiries across chat, phone and email. This role is office-based within the Membership Hub, with a structured schedule of 9:00–17:00 or 10:00–18:00, and a focus on delivering outstanding service to members.

You will be part of a team dedicated to quality support, responding promptly and accurately while maintaining a friendly, professional approach.

Qualifications

• Experience in outbound calling and handling customer queries.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilience and the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.

Responsibilities

• Handle member queries and requests via all contact channels (chat, telephone, email).
• Process queries in a timely, accurate and efficient manner.
• Actively engage with members to provide high quality service.
• Work as part of a team focused on outstanding service and support to members.

Skills

Outbound calling

Customer service

Target-driven

Resilience

Communication

Organisation

Job description

About the Role

The Member Support Advisor handles member queries and requests received into the Member Support team via all contact channels, including chat, telephone and email. The role processes membership queries in a timely, accurate and efficient manner and actively engages with members to provide the best possible quality and service. The advisor works as part of a team focused on providing outstanding service and support to members. The role is based in a Membership Hub with a consistent and structured working pattern, offering working hours of either 9:00–17:00 or 10:00–18:00.

Key Responsibilities

• Handle member queries and requests received into the Member Support team via all contact channels, including chat, telephone and email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to provide the best possible quality and service.
• Work as part of a team focused on providing outstanding service and support to members.

Required Experience & Qualifications

• Experience in outbound calling and handling customer queries.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilience and the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• Must be within a reasonable commuting distance of the hub, as the position is fully office-based.

Preferred Skills

• Previous experience in a call centre environment.

Workplace

• Based at a hub within a David Lloyd Club in Hamburg or Frankfurt.
• Role located at the Hamburg David Lloyd Club.
• Based in one of the Membership Hubs.
• Working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.
• Fully office-based.
• Wandsbek.

Benefits & Perks

• Free Club Membership for you and your family.
• 50% discount on food and drinks.
• Discounts on swimming, tennis lessons, and personal training.
• Opportunities for career advancement through internal training and development.
• Wagestream App: get paid on demand.
• Access to the Benefits Suite.

About the Company

David Lloyd Clubs is Europe’s leading premium health and wellness group, and its team members are ambassadors of the business.