Membership Support Advisor (M/W/D)

David Lloyd Leisure Ltd.; Deutschland; Remote; EUR 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming

Discounts on Tennis Lessons

Personal Training discounts

Wagestream App: Get paid on demand

Benefits Suite access

Zusammenfassung

David Lloyd Leisure Ltd. in Germany is seeking a Membership Support Advisor (M/W/D) to handle member queries via Chat, Telephone and Email, processing memberships accurately and delivering excellent service from our hub location.

Hours are 9:00–17:00 or 10:00–18:00, and the role is office-based at a membership hub. The role offers perks including free club memberships for you and your family, discounts on food and drinks, swimming, tennis lessons and personal training, plus opportunities for

Qualifikationen

• Experience in outbound calling and handling customer queries.
• Call centre experience desirable.
• Strong customer service skills.
• Ability to meet targets and stay resilient.
• Excellent communication and organisational skills.

Aufgaben

• Handle member queries via Chat, Telephone and Email.
• Process membership requests accurately and efficiently.
• Engage with members to deliver high-quality service.
• Collaborate with hub team to maintain service standards.
• Flexibility to work office-based at the hub.

Kenntnisse

Outbound calling

Customer service

Communication

Organisation

Target driven

Jobbeschreibung

## Membership Support Advisor (M/W/D)Apply: Membership Germany: Full time: Posted Today: End Date: October 12, 2026 (13 days left to apply): JR015212**Would you like to join Europe’s leading premium health and wellness group?**Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor *- \\* Hub Location\\** to join our team!Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.Based at a hub within our \\*CLUBNAME\\* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.*\\*This role is located at our ...... membership hub\\****We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential**Our perks:* Free Club Membership for you and your family!* 50% Discount on food and drinks.* Discounts on Swimming, Tennis Lessons, and Personal Training.* Opportunities for Career Advancement through internal training and development.* Wagestream App: Get paid on demand!* Access to our Benefits Suite.About you:* Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable* Exceptional customer service skills* A drive to hit targets* Resilient with the ability to thrive in a fast-paced environment* Excellent communication and organisation skills* You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.**Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!**